Operations Country Leader

Insurance Operations Leader 

Santiago, Chile | Modalidad Híbrida

¿Te apasiona liderar operaciones complejas, impulsar la excelencia operativa y generar un impacto directo en la experiencia de clientes?

Buscamos un(a) Operations Leader para liderar la operación de Chile y fortalecer la ejecución de la estrategia del negocio, garantizando altos niveles de servicio, eficiencia operativa y colaboración con equipos regionales en Latinoamérica, en importante compañía de seguros y servicios con rápido crecimiento.

Principales responsabilidades

• Liderar la estrategia y ejecución operacional para Chile. 
• Supervisar áreas de Servicio al Cliente, Claims, Fulfillment, Billing y operaciones de soporte. 
• Impulsar iniciativas de mejora continua, optimización de procesos y excelencia operativa. 
• Colaborar con equipos regionales de Operaciones, Tecnología, Supply Chain y áreas comerciales en LATAM. 
• Gestionar presupuestos, indicadores de desempeño, riesgos operacionales y controles de calidad. 
• Liderar, desarrollar e inspirar equipos de alto desempeño en un entorno matricial y multicultural. 

Requisitos

• Más de 8 años de experiencia liderando equipos en áreas de Operaciones, Transformación, customer service, service delivery o business operations, en compañías de seguros. 
• Experiencia gestionando equipos y stakeholders en organizaciones matriciales. 
• Sólida capacidad analítica, orientación a resultados y liderazgo de cambio. 
• Experiencia administrando presupuestos y KPIs operacionales. 
• Título profesional en Ingeniería, Administración de Empresas, Tecnología de la Información o carrera afín. 
• Inglés avanzado, tanto oral como escrito.

Lo que ofrecemos

• La oportunidad de liderar una operación estratégica para Chile con exposición regional.
• Participación activa en iniciativas de transformación e innovación.
• Modalidad híbrida y entorno dinámico.

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Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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