About The Position
Our mission is to connect constituencies to their elected representatives at all levels of government, and as a member of our engineering team, you will play a crucial role in delivering first-rate customer service to our many clients. You’ll have the potential to be working anywhere in the stack, from creating delightful front-end user experiences and improving upon existing and building new backend functionality and internal APIs. This position supports delivery of projects end-to-end under the guidance and support of experienced team members.
Your specific mission is to help our front-line support team solve technical client issues, providing timely solutions and escalating problems to the full development team. You should feel comfortable handling tickets, learning about new software, and communicating with both our support and development teams. You will also be instrumental in helping set up and maintain our production servers.
About The Team
Fireside provides software-based communications solutions to Members of Congress and state and local representatives and entities that allow their teams to work smarter, reach further, and discover more. Every day, we help our clients foster stronger connections.
https://www.fireside21.com/
Our team has a wealth of diverse life and career experiences that allow us to think outside of the box and ahead of the curve. You will get the opportunity to drive the future through new products that delight, while working with a mix of product, design, application engineers, data engineers, and AI experts to devise, nurture, and implement cutting-edge solutions to continuously evolving engineering obstacles.
About You
Motivated. Collaborative. Eager to learn. Excellent communicator. You’re ready to build your skills in web technologies and contribute to meaningful projects. You’re excited to work in a team environment, sharing ideas and solutions with colleagues, and you thrive on the challenge of meeting evolving client needs to achieve bold results. You relish the challenge of helping our clients accomplish their design goals while pushing them to consider and advocating for modern web design, user-experience, and accessibility standards and initiatives.