- Location
- New York City Metropolitan Area
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Experience
- Seniority
- Manager
- Source
- Lever
Description
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Senior Customer Experience Manager will build and run the automated engagement programs that drive product adoption at scale across our customer base and products. Reporting to the VP of Customer Experience, this role sits at the intersection of lifecycle marketing, applied analytics, and hands-on execution. You will build and continuously optimize the multi-step campaigns and journeys that move customers from onboarding through activation, retention, and risk intervention. You'll stand up the measurement frameworks behind them and own the outcomes end to end — running a/b tests, reading the results, and iterating to keep improving performance — and you'll be a close, strategic partner to the VP of Customer Experience in shaping where the roadmap goes next. This is a deeply hands-on role: you will be in the tooling, in the data, and in the campaign logic every day.
This is a hybrid position, 3x a week in-office at our New York City office location.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
