Digital Support Technician Apprenticeship

15 month fixed term contract, 35 hours per week, £20,475 per annum.

Earn. Learn. Build a Career in IT. 

Looking for more than just a job? This apprenticeship is a genuine career-launching opportunity with St Monica Trust, giving you real experience, a recognised qualification, and the chance to grow with us. 

You'll earn while you learn, gaining a Level 3 IT qualification alongside hands-on experience within a professional, supportive IT team that helps keep vital services running across our organisation. 

What's in it for you? 

• Competitive apprenticeship salary 

• Full-time working hours, including protected study time 

• Dedicated support from your manager, apprenticeship provider, IT colleagues and Apprenticeship Lead 

• Hands-on experience across a wide range of IT systems, devices and technologies 

• A nationally recognised Level 3 IT qualification 

• A strong foundation for a long-term career in technology and digital services 

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What you'll be doing: 

You'll support the delivery of reliable, secure and effective IT services while developing the skills needed for a successful career in IT: 

• Providing first-line technical support to colleagues across the Trust 

• Assisting with the setup, configuration and maintenance of computers, mobile devices, software and printers 

• Supporting the IT helpdesk by logging, updating and resolving support tickets 

• Learning how to diagnose and troubleshoot routine technical issues 

• Supporting user account administration and system access requests 

• Maintaining accurate IT records, documentation and asset information 

• Following cyber security, data protection and information governance requirements 

• Developing your knowledge of Microsoft 365, Windows devices and workplace technologies 

• Applying the learning from your apprenticeship qualification in a real-world environment 

• Working collaboratively with the IT team to deliver excellent customer service 

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What could this lead to? 

While not guaranteed, many apprentices go on to permanent roles with St Monica Trust. Even if that isn't what you're looking for, you'll finish with: 

• A recognised Level 3 IT qualification 

• Valuable workplace experience in a professional IT environment 

• Practical technical skills that employers value 

• A stronger CV and clear progression opportunities within the technology sector 

• Experience supporting digital systems within a large, values-led organisation 

What we're looking for: 

• A genuine interest in IT, technology and digital problem solving 

• Good communication skills and the ability to explain technical information clearly 

• A willingness to learn, develop and build a career in IT 

• An organised approach with good attention to detail 

• Basic knowledge of Microsoft 365, Windows devices and common workplace applications 

• The ability to follow processes, maintain accurate records and work safely 

• A patient and helpful approach when supporting users with varying levels of digital confidence 

• The ability to work effectively as part of a team and use your initiative when appropriate 

• GCSE English and Maths at Grade 4/C or above (or willingness to achieve the required Functional Skills as part of the apprenticeship) 

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Why St Monica Trust?