Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Receivables Specialist, LATAM
Hybrid - Sao Paulo, Brazil

Application Note: CV must be submitted in English.

Role Overview:
The Receivables Specialist, LATAM supports healthy cash flow by managing customer receivables and following up on outstanding invoices across the region. The role combines consistent collection activities with a customer-focused approach, maintaining positive relationships while working toward timely payments. This position also supports collection forecasting, payment reconciliation, withholding tax documentation, and accurate customer account records. Working closely with Sales, Finance, and other internal teams, the specialist helps resolve issues that may impact collections and provides visibility into customer account status. At Genesys, this role contributes to reliable financial operations and a positive experience for customers across LATAM.

Key Responsibilities:

• Manage customer accounts across LATAM, following up on outstanding invoices and payment commitments while maintaining positive customer relationships.

• Monitor open and overdue invoices, maintain regular collection follow-up, and escalate payment issues when appropriate.

• Prepare collection forecasts based on customer commitments and current account status.

• Review bank statements and payment information to identify payments received and support accurate reconciliation and allocation.

• Collect and maintain withholding tax certificates and other documentation related to customer accounts.

• Maintain accurate records of collection activities, customer communications, payment commitments, and next steps in the collection system.

• Partner with Sales, Finance, and other internal teams to resolve issues that may delay customer payments.

• Prepare reports and provide visibility into customer account status, outstanding balances, and collection progress.

Required Qualifications:

• 4+ years of relevant professional experience in Accounts Receivable, Collections, or a related finance function.

• Advanced to fluent proficiency in Portuguese, Spanish and English, particularly in verbal communication with customers and internal stakeholders.

• Experience working directly with customers on collections, payment follow-up, or accounts receivable matters.

• Good understanding of accounts receivable processes, including payment reconciliation and account maintenance.

• Strong Excel skills, including experience with PivotTables, along with proficiency in Microsoft Office.

• Strong communication, interpersonal, and negotiation skills, with a customer-focused approach to collections.

• Good organizational and problem-solving skills, with attention to detail and the ability to manage multiple customer accounts.

Preferred Qualifications:

• Experience working in a SaaS, technology, or telecom company.

• Experience with Salesforce, Workday, Esker, or similar business systems.

• Familiarity with ChatGPT, Claude, or similar AI tools.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.