Rental Subsidy Reexaminations Supervisor - Non-Merit

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Department of Housing and Community Development. 

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time. 

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note:  Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.  A resume will not be considered in determining your qualifications for a position.  Applicants selected for an interview may provide a resume at that time.

You must attach your transcript(s) or license(s) to your application.  Unofficial Copies are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.  Proof of licenses, certifications, and/or education must be submitted with each application.

Under the general supervision of the Operations Manager, the Rental Subsidy Supervisor - Reexaminations oversees the daily operations of the Housing Choice Voucher Program’s reexamination unit. This position is responsible for supervising staff responsible for continued eligibility determinations, maintaining compliance with HUD regulations and agency policies, and supporting operational efficiency across the unit. The supervisor monitors workflow, establishes production expectations, provides technical guidance and ongoing training to staff while serving as a point of contact for participants, landlords, and internal stakeholders regarding reexamination-related concerns.

Essential Duties
Operational Leadership

• Supervises the day-to-day operations of annual and interim reexamination activities.
•  Oversees staff assignments and balances workloads to ensure timely processing of reexaminations.
•  Develops and monitors productivity benchmarks and operational performance expectations.
•  Reviews aging reports and identifies overdue certifications requiring immediate intervention.
•  Implements workflow improvements to reduce processing delays and improve efficiency.
•  Conducts recurring pipeline meetings to monitor progress and address barriers to completion.

Compliance Oversight

• Ensures accurate eligibility determinations in accordance with HUD regulations, agency policies, and the Administrative Plan.
•  Reviews files for compliance with income verification, asset verification, rent calculations, and required documentation standards.
• Ensures proper execution and retention of required participant documentation.
• Maintains knowledge of federal regulations impacting continued occupancy and eligibility determinations.
• Assists in preparing for HUD reviews, audits, SEMAP reviews, and internal compliance monitoring activities.
• Implements corrective actions related to audit findings, compliance deficiencies, and operational risks.

Quality Control

• Ensures electronic and physical files are maintained in accordance with agency record retention requirements.
• Monitors documentation standards to ensure files remain audit-ready.
• Identifies trends in file deficiencies and develop corrective training plans.

Supervision

• Supervises, trains, mentors, and evaluates assigned staff.
• Conducts performance evaluations in accordance with County policies.
• Provides coaching and technical support to improve staff performance and compliance knowledge.
• Develops training plans in accordance with new staff onboarding and ongoing professional development.
• Addresses performance concerns through coaching and formal corrective action when necessary.

Communication

• Responds to escalated concerns from participants, landlords, and internal stakeholders related to reexaminations.
• Ensures timely communication regarding delayed certifications, required documentation, and case status updates.
• Coordinates with other internal teams to ensure continuity of services.

Performance Monitoring

• Prepares weekly, monthly, and/or quarterly operational reports on unit productivity.
• Tracks reexamination completion rates, overdue certifications, file deficiencies, and operational trends.
• Makes recommendations to leadership regarding staffing, workflow improvements, and policy changes.

OTHER DUTIES:

• Represents the department at meetings, trainings, and external stakeholder engagements.• Participates in special projects and operational improvement initiatives.
• Performs other related duties as assigned. .

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this classification.  They may not include all of the duties of each position in this classification.  Each position in this classification may not be required to perform all of the duties listed.)

Bachelor’s degree 

Plus

Four years of progressively responsible experience in federally assisted housing programs, public housing administration, eligibility determination, or program compliance.

(Additional relevant experience may substitute for education on a year-for-year basis.) 

Preferred Qualifications

Two years of supervisory, lead worker, or team management experience.

Licenses and Certifications

• Housing Specialist Certification within 1 year of employment. 

• Program Management Certification within 1 year of employment. 

• HUD eligibility/compliance certifications, as assigned NSPIRE certification within 1 year of employment. 

• Mandatory and assigned Baltimore County Office of Human Resources (OHR) trainings 

• Personalized learning recommendations to support career growth and workforce development. 

Knowledge, Skills, and Abilities 

• Extensive knowledge of Housing Choice Voucher regulations and eligibility requirements.• Knowledge of HUD compliance requirements, SEMAP standards, and documentation requirements.
• Strong knowledge of income calculation, rent calculation, and continued occupancy regulations.
• Ability to supervise staff in a fast-paced, highly regulated environment.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Proficiency in housing software systems such as Emphasys Elite, Microsoft Excel, and document management systems.
• Ability to build effective relationships with staff, participants, landlords, and stakeholders.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Physical and Environmental Conditions 
The work of this classification is essentially sedentary but may include the operation of office equipment and occasional walking, standing, or other limited physical activities.

Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.