Community Service Officer - Part-Time

The examination process will consist of a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much detailed and relevant work experience.  A resume will not be accepted or reviewed in lieu of the application materials.  Please note that only applicants who are deemed most qualified will be invited to participate further in the selection process.

WORK SCHEDULE: The position works a variable work schedule with an average of 8 to 24 hours per week, limited to 1,000 hours per fiscal year and is "at-will". Candidates must be available to work all assigned shifts, including evenings, weekends, split shifts, and holidays.

SUMMARY:  Under general supervision, performs a variety of duties in a non-sworn capacity in support of the Public Safety Department’s operations, services, and functions, including but not limited to the areas of patrol, traffic control, parking enforcement, animal control, community policing; performs other related duties as required.

ESSENTIAL FUNCTIONS: As defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required.  The job announcement does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
 

• Responds to non-emergency calls for service on civil and criminal misdemeanor incidents within scope of authority; writes reports on non-suspect involved incidents according to City policy and procedures.
• Patrols the City to check for general security of property and citizens; identifies and reports suspicious activities; reports municipal code violations; reports hazards and dangerous activities that might affect the safety and general welfare of residents.
• Processes and investigates complaints from citizens; interviews complainants and witnesses; follows established procedures to document findings and generate incident reports.
• Assists law enforcement officers and City Code Enforcement Officers as requested; assists with traffic control, parking enforcement, and school crossing guard duties.
• Handle all animal related calls and animal license canvassing.
• Issues parking citations for violations of vehicle code and municipal code; requests towing services as needed; reports unsafe acts, conditions, accidents, and injuries.
• Interprets and explains City codes, policies, and procedures to property owners and the general public; provides information and recommendations within scope of authority.
• Coordinates efforts with other City Departments and regional agencies, as needed.
• Supports the relationship between the City of Rosemead and the constituent population by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains absolute confidentiality of work-related issues, client records, and City information; performs other duties as re

Education, Training, and Experience Guidelines:
High School Diploma or GED equivalent and one year of customer service and/or public contact experience is required. Local government experience is desirable.

 Knowledge of: 

• City policies and procedures.
• Applicable Federal, State, and City codes, laws, statutes, and ordinances. 
• Public relations techniques used in public safety support activities.        
• Occupational hazards and safety precautions.
• Geography, roads, and landmarks of City and surrounding areas. 
• Principles of record keeping and records management.

Skill in:

• Interpreting and applying statutes, rules, ordinances, codes and regulations.
• Making independent decisions while working in the field, analyzing situations accurately, and following established procedures.
• Dealing tactfully and courteously with the public and handling stressful situations and angry people.
• Establishing and maintaining effective working relationships with co-workers and the general public.
• Operating a personal computer utilizing a variety of standard and specialized software.
• Communicating effectively verbally and in writing.

License and Certification Requirements:  
Must possess a valid Class C California State Driver’s License and have a satisfactory driving record.  A valid California Peace Officer’s Standards and Training (POST) 832 P.C. Laws of Arrest Certificate is required within one year or hire.  
 
Physical Demands and WorkingEnvironment:
Work is generally performed in an outside environment with potential exposure to variable weather conditions, traffic hazards, accident scenes, hazardous materials and chemicals, infectious diseases, and potentially aggressive/violent members of the public. May be required to travel to various sites, locations and/or events.  Field work may include patrolling the City and conducting a variety of services. Team members are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours; team members are required to assume duties of a disaster worker in the event of a locally declared emergency.
 
SELECTION PROCESS:
Applications must be submitted online. Employment application and supplemental questions must be completed. Resumes will not be accepted in lieu of a City application. Applicants must be specific in describing their qualifications for this position.  Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application. If you submit multiple applications, only the most recent application will be considered.  Application packets will be screened in relation to the criteria outlined in the job announcement. Applicants whose qualifications best meet or exceed the requirements and needs of the City, will be invited to participate further in the selection process. Copies of the required certifications must be submitted with the application. Possession of the minimum qualifications does not ensure continuing in the recruitment process. The selection process may include a panel interview and other testing processes designed to predict successful job performance. It is the applicant's responsibility to notify Human Resources of any changes to their contact information.
 
EQUAL OPPORTUNITY EMPLOYER:
 The City of Rosemead is an Equal Opportunity Employer. It is the policy of the City of Rosemead to provide employment opportunity for all qualified persons.  All applicants will be considered without regard to race, religion, sex (including gender, gender identity, gender expression and pregnancy), national origin, ancestry, disability, medical condition, genetic characteristics or information, marital status, age, sexual orientation (including homosexuality, bisexuality, or heterosexuality), military and veteran status.
 
REASONABLE ACCOMMODATION:
 The City of Rosemead is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Individuals with qualified disabilities who need reasonable accommodation during the selection process must specify the accommodations needed, in writing, at the time when the employment application is submitted.
 
LEGAL RIGHT TO WORK IN THE UNITED STATES:
The Immigration Reform and Control Act of 1986 requires all new hire employees to submit verification of the legal right to work in the United States within three (3) business days beginning with the first day of work. The City is legally prohibited from employing anyone who cannot provide such verification or documentation.
 
EMERGENCY DISASTER WORKER:
 City of Rosemead employees are registered as an Emergency Disaster Worker. In the event of a declared emergency, City employees shall initially remain at work, or if recalled, shall report to work after completing critical personal and family emergency responsibilities.
 
PROVISIONS:
 The provisions of this job announcement do not constitute a contract, expressed or implied, and any provision contained in this job announcement may be modified or revoked without notice.