Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

  Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality.   Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication.   Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks!   #PGH-CHA  

What you will have an opportunity to do:

Front Desk Supervisor

Department: Front Office
Reports To: Front Office Manager / Director of Rooms
Pay Rate: $23.00 per hour + tips and commissions
Status: Full-Time

Position Summary

Chaminade Resort & Spa is seeking an energetic, service-focused Front Desk Supervisor to lead daily front office operations while delivering exceptional guest experiences. This position is responsible for supervising Front Desk Agents, supporting operational excellence, resolving guest concerns, and ensuring all arrivals, departures, and guest interactions reflect the resort's luxury service standards.

The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, leads by example, and is passionate about creating memorable guest experiences.

Essential Responsibilities

• Supervise the daily operations of the Front Desk during assigned shifts.
• Lead, coach, motivate, and support Front Desk Agents to provide exceptional guest service.
• Ensure efficient and accurate check-in and check-out procedures.
• Handle guest concerns and service recovery with professionalism and urgency.
• Monitor room inventory, arrivals, departures, VIP guests, and special requests.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.
• Assist with scheduling, training, coaching, and performance management of front office team members.
• Maintain accurate cash handling procedures, balancing, and shift reports.
• Ensure compliance with hotel policies, brand standards, and safety procedures.
• Monitor lobby appearance and maintain a welcoming atmosphere.
• Assist with onboarding and training new associates.
• Promote resort amenities, dining outlets, spa services, and guest activities.
• Support occupancy and revenue goals through upselling and guest engagement.
• Complete opening, closing, and shift responsibilities as assigned.
• Serve as Manager on Duty when designated.

Qualifications

• Minimum 2 years of hotel front office experience required.
• Previous supervisory or leadership experience preferred.
• Strong customer service and conflict resolution skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and remain calm under pressure.
• Strong organizational and problem-solving skills.
• Proficiency with hotel property management systems preferred.
• Flexible schedule, including evenings, weekends, holidays, and overtime as business demands.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequently lift, carry, push, or pull up to 25 pounds.
• Ability to bend, reach, kneel, and use standard office equipment.
• Work in a fast-paced environment while maintaining professionalism.

Benefits

• Competitive hourly pay starting at $23.00 per hour + tips & commissions
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Employee discounts on resort accommodations, dining
• Career growth and advancement opportunities
• Employee recognition and engagement programs

Why Join Chaminade Resort & Spa?

Nestled among the redwoods overlooking Monterey Bay, Chaminade Resort & Spa is committed to creating exceptional guest experiences while fostering a culture where associates are valued, supported, and empowered to grow. If you enjoy leading teams, delivering outstanding hospitality, and creating memorable experiences, we'd love to meet you.

If you'd like, I can also format this to match the style of the Executive Chef, Banquet Manager, and Restaurant Manager job descriptions you've been using so all of your postings have a consistent Chaminade/Pyramid look and feel.

What are we looking for?

Compensation:

$23.00

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$23.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.