Prepaid Card Program Specialist (PPM I)

Prepaid Card Program Specialist (PPM I)

King County’s Finance and Business Operations Division, Procurement & Payables Section, is seeking a Prepaid Card Program Specialist  to support King County’s centralized Prepaid Card Program and related payment card programs. This is a program-focused, customer-support role that requires strong attention to detail, financial program support skills, and the ability to ensure compliance with established policies, procedures, documentation requirements, and internal controls.

The Prepaid Card Program Specialist will support the daily administration of the County’s Prepaid Card Program by reviewing requests and supporting documentation, monitoring compliance requirements, maintaining accurate program records, researching financial information, tracking program activities, and providing guidance and responsive support to County departments regarding established procedures and requirements.

This role involves managing program documentation, supporting audit readiness and records retention requirements, assisting with operational reporting, utilizing financial and payment systems, responding to program inquiries, and helping departments navigate program processes and requirements. In addition to assigned Prepaid Card Program responsibilities, this position will provide shared operational support for King County’s P-Card and T-Card programs by assisting with assigned activities, projects, and routine operational duties based on workload priorities and business needs.

The ideal candidate is proactive, detail-oriented, analytical, and experienced in supporting financial, compliance, banking, payment, or other regulated programs. The successful candidate will have demonstrated ability to interpret procedures, research information, maintain accurate records, utilize business systems, track requirements, provide customer guidance, and support effective program operations.

Scope of Job Duties

• Support Prepaid Card Program compliance activities by monitoring agency compliance with established program requirements, reviewing required documentation, tracking completion of required training and submissions, identifying missing information, coordinating follow-up, and assisting agencies with meeting documentation requirements, including W-9 collection, distribution documentation, and other records needed to support applicable tax reporting and compliance requirements.
• Maintain accurate program records, tracking tools, and documentation using Microsoft 365 applications, including Microsoft Lists, SharePoint, and related program systems. Maintain required program records, including request tracking, training records, custodian agreements, distribution documentation, and other files supporting compliance monitoring, audit readiness, and records retention requirements.
• Process and review Prepaid Card requests and supporting documentation to verify completeness, required approvals, training completion, and alignment with established Prepaid Card Program procedures and requirements.
• Gather, maintain, validate and review program data, tracking information, and reports to support compliance monitoring, operational reporting, workload tracking, and program improvement efforts.
• Provide guidance and support to County departments regarding prepaid card program procedures, documentation requirements, custodian responsibilities, and established processes. Research routine questions, provide guidance with program requirements, and follow up on outstanding actions as needed.
• Monitor and manage the Prepaid Card Program inbox and assigned program mailboxes; respond to customer inquiries, provide guidance on established procedures, troubleshoot routine issues, and escalate matters requiring additional review.
• Utilize Oracle financial systems and the US Bank Prepaid Card Administrator Portal to research purchase orders, payments, card information, transaction details, and other program-related information to support operational inquiries and program activities.
• Maintain and update program resources, including user guides, templates, forms, standard works, and administrative documentation to reflect approved updates, policy changes, and user needs.
• Coordinate Office Hours, Microsoft Bookings appointments, and training support activities. Perform scheduled records management activities, including reviewing, filing, and transferring assigned records into Content Manager according to County retention requirements.

P-Card/T-Card Program Support (Shared Float Support)

• Provide shared operational support for P-Card and T-Card programs by completing assigned activities, projects, and operational duties as directed by the applicable program leads.
• Support assigned payment card activities, which may include responding to inquiries, researching transactions and account information, reviewing documentation, assisting with system-related requests, maintaining records, and completing follow-up activities.
• Utilize applicable financial and payment systems, including US Bank, Oracle iExpense, and SAP Concur, to support assigned program activities and operational needs.
• Escalate policy questions, exceptions, or complex issues to the appropriate program lead.

Minimum Qualifications

• Bachelor’s degree in Business, Public Administration, Accounting, Finance, or a related field, or equivalent combination of education and experience.
• Strong experience supporting financial, banking, payment card, procurement, accounts payable, compliance, or other regulated programs requiring adherence to established policies, procedures, documentation requirements, and internal controls.
• Proven ability to review financial or program documentation, research transactions or account information, identify discrepancies, maintain accurate records, and support compliance, audit, or regulatory requirements.
• Experience using financial, banking, payment, or expense management systems to research transactions, review account information, maintain documentation, and respond to operational inquiries.
• Proven ability to coordinate program activities, monitor requirements, maintain tracking tools, gather data, prepare reports, and support ongoing program operations and process improvements.
• Strong communication, interpersonal, writing and customer service skills
• Intermediate level of technology proficiency using MS Office Productivity tools in your daily work 
• Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products.
• Ability to work with people from diverse backgrounds.

Preferred Qualifications

• Experience supporting prepaid card, P-Card, T-Card, banking, or other payment card programs, including card administration, transaction review, compliance monitoring, or customer support.
• Experience using financial and payment systems, including Oracle iExpense, SAP Concur, US Bank- SinglePoint, or similar applications.
• Experience supporting financial compliance requirements, including W-9 collection, 1099 reporting support, internal controls, audit support, or public-sector financial and regulatory requirements.
• Experience with LEAN processes and principles
• Experience with SharePoint, MS Teams and other collaborative online tools 

The Procurement & Payables Section is part of the larger Finance and Business Operations Division portfolio of countywide services. FBOD’s vision “Count on Us” reflects the division’s deep-seated commitment to customer success, equity, employee engagement, resource stewardship, and operational excellence. If these values align with your own, please apply and join FBOD for a rewarding career!

Position Information:

• Work Site Details: The team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104. Please reach out for additional details at the contact below.
• Location Requirement: Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
• Work Schedule: This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore is overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a  40-hour workweek; normally 8:00 a.m. - 5:00 p.m. Monday through Friday. 
• Union Representation: This position is Teamsters 117 represented.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work in our department's hybrid environment. Employees will be provided with a county-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work. Employees will need to be available and responsive during scheduled work hours and follow FBOD’s hybrid/remote guidelines that include on-camera participation during virtual video meetings. 

The Application/Selection Process: The recruitment for this position is open to all qualified candidates. A completed King County Application is required. Applicants from this recruitment may be used to fill future opportunities in this job classification including Term-Limited Temporary, Special Duty Assignment, Short-Term-Temporary and Career Service vacancies. We highly recommend that you provide a resume. A cover letter addressing how you meet the minimum qualifications and why you are interested in this position is encouraged as well.

The selection process consists of different phases:  screening interview, virtual interview, and if successful, pre-hire reference checking. For some positions, additional phases may also include skill testing, writing samples or additional interviews. Candidates will be updated on the status of their application via the email address used to apply.

Each phase is set for a specific day. Different times will be available for those days only. Please reach out to the contact below to confirm dates. Rescheduling interviews may not be possible and may remove you from consideration if unavailable. 

 Note: Online applications are preferred. However, if you cannot apply online, go to www.kingcounty.gov/jobs for other options.

If you have any questions or concerns while applying, please contact: Michael Castro, Recruiter Email: [email protected]

Are you ready to make a differenceCome join the teamdedicated to serving one of the nation's best places to live, work and play.

Application Process

If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact[Analyst_FirstName][Analyst_LastName]at[Analyst_Email].

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Valueshereand visit our Why work at King County pagehere.

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Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.