- Location
- BIRMINGHAM, AL, US
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Position Summary
Scheduling Coordinator
Location: 2018 Brookwood Medical Center Drive, Building C, Suite 215, Birmingham, AL 35209
Schedule:
- Monday through Thursday: 7:30 a.m. to 4:00 p.m.
- Friday: 7:30 a.m. to 12:00 p.m.
Environment: Team-oriented • Moderate-paced • Internal growth encouraged
Position Overview
We are seeking an organized, professional, and customer-focused Scheduling Coordinator to join our team. In this role, you will communicate with physicians, patients, and clinical departments to coordinate the scheduling, rescheduling, and cancellation of tests and procedures. The ideal candidate is comfortable managing multiple priorities, communicating by telephone, and providing accurate information with a caring and professional approach.
About Baptist Health Medical Group
Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.
As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.
Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.
Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:
- Medical, Dental, Vision
- 403(b) Retirement Savings Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (up to 5 weeks to start)
- Life Insurance
- Extended Leave Plan (ELP)
- Family Care (childcare, elder care, pet care)
- Paid Parental Leave
- Pet Insurance
- Car Insurance
- Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
ALL BENEFITS START DAY ONE
Responsibilities
Key Responsibilities
- Schedule, reschedule, and cancel patient tests and procedures.
- Provide accurate scheduling information, including patient preparation instructions, arrival times, and locations.
- Review schedules daily and communicate changes to the appropriate team members.
- Deliver professional and compassionate customer service.
- Listen carefully to customer needs and offer appropriate alternatives when necessary.
- Maintain professional telephone etiquette and clear communication.
- Use registration and scheduling systems, web-based resources, and standard office equipment.
- Assist with identifying and resolving customer service concerns.
- Communicate regularly with physician practices regarding scheduling matters.
- Participate in departmental meetings, training, and process-improvement initiatives.
- Support established productivity, quality, and customer-service standards.
Qualifications
Qualifications
- High school diploma or equivalent required.
- At least one year of experience in retail, customer service, or healthcare.
- Previous computer experience required.
- Strong telephone, communication, and customer-service skills.
- Ability to manage multiple priorities while remaining patient and professional.
- Medical scheduling, registration, or healthcare experience is a plus.
- Familiarity with medical terminology, ICD-10, or CPT codes is helpful.
