Position:

ECS EMEA - Business Transformation Analyst

Job Description:

Our Story

We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.

At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.

Our Role

You will join our Business Transformation Business Analyst team which is focused on implementation and customization of the new core applications ecosystem which contains CPQ, Salesforce & ERP systems as main brand applications within the Arrow ECS EMEA region.

On a daily basis you will interact with internal and external stakeholders from different countries to develop and enhance our CPQ tool implementation.

Your role will be to cooperate with business clients, evaluate their needs and requests from a technical and functional point of view. Among your tasks, you will be responsible for ensuring the quality and support of our business community as subject matter expert.

What you will be doing at ARROW:

• Gather, analyze, and document business and functional requirements through stakeholder workshops and process analysis.

• Analyze As-Is / To-Be processes, identify gaps, and recommend improvements, standardization and automation opportunities.

• Translate business requirements into clear BRDs and collaborate with IT on solution design.

• Review and validate FDDs to ensure alignment with approved business requirements.

• Define, manage and coordinate UAT and E2E testing, including test scenarios, defect management, and business sign-off.

• Support deployment, go-live, training, and post-go-live activities.

• Manage BA deliverables, risks, dependencies, and priorities across multiple initiatives.

• Build strong relationships with EMEA business and IT stakeholders across countries and functions.

• Proactively identify issues, challenge requirements and solutions when appropriate, and drive actions to resolution.

• Contribute to continuous improvement of capabilities, business processes, and BA ways of working.

Who are we looking for?

We are looking for experienced professional with solid background in business analysis and CPQ projects. We are also looking for people who are naturally empathetic, eager to share their ideas and determined to solve problems, so analytical skills and attention to detail are also desired.

Required Experience & Skills

• 3-4 years of experience in Business Analysis, Business Transformation, IT delivery, or a related role

• Experience with CPQ, CRM, ERP, Salesforce, or similar enterprise applications

• Strong experience in requirements gathering, process analysis, and functional documentation

• Experience with UAT, E2E testing, defect management, and business readiness

• Ability to work effectively with both business and technical teams

• Strong stakeholder management, communication, analytical, and problem-solving skills

• Ability to manage multiple priorities and work independently in a fast-paced environment

• Fluent written and spoken English

Preferred Experience

• Experience in a multi-country / EMEA environment

• Knowledge of BPMN, Visio, ARIS or similar process modelling tools

• Knowledge of Microsoft Dynamics suite and Navision

• Experience with tools such as Jira, Azure DevOps, or similar delivery platforms

• Experience with Agile, Waterfall, or hybrid delivery methodologies

• Business Analysis or Project Management certification is a plus

Key Competencies

• Strong business acumen and analytical thinking

• Excellent stakeholder management and communication

• Strong ownership and delivery focus

• Ability to challenge constructively and influence decisions

• Collaborative, proactive, and adaptable mindset

• Focus on business outcomes and continuous improvement

What is in it for you?

• Full Permanent contract,

• Social advantages: CNSS, CIMR, Health insurance,

• Very good working atmosphere in a team of passionate collaborators,

• Work culture where you can make an impact,

• Dynamic environment with a friendly work atmosphere,

• Interesting career development opportunities in a quickly growing environment,

• Working within an international organization, recognized worldwide in its sector.

#LI-FR2

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Business Support