- Location
- Seletar (SG-SE), Singapore
- Type
- Full-time
- Department
- Operations
- Seniority
- VP
- Source
- Workday
Description
Job Description
Location: Seletar
Supporting our flying fleet in Civil Aerospace is an Enterprise priority.
As VP Customer Operations - APAC, reporting to SVP Customer – Global Operations, you will be accountable for directly managing key operational relationships with our Airline customers, delivering improved fleet health and best-in-class customer experience.
We have an exciting opportunity for you to join a critical role based in our Singapore office within our Aftermarket Operations organisation. This senior role leads the operational team in region within our Customer Service Centres and integrated within airline operations, collaborate with the Customer Team, Value Streams and Aftermarket Operations to deliver On-Wing and Off-Wing services to our Customers.
Key Accountabilities:
- Expertly managing customer stakeholders, up to and including CEO’s, cultivating the day-to-day customer operational relationship to enable best-in-class customer satisfaction
- Anticipate and mitigate potential risks to customer fleet health through close integration with our Overhaul bases and Planning and Control organisation.
- Drive the Experience Excellence transformation theme to enable world-class delivery of Aftermarket Operations services.
- Enable a culture of high performance in leading a regional team of Customer Operations managers, officers and airline support team; driving Safety first, people development and engagement.
- Act as an industry leader in region, forming a member of the Customer Regional Senior Leadership team and active externally in MRO and Aviation environments.
Key Skills/Experience:
- Excellent stakeholder management skills with experience in managing internal/external senior stakeholders to achieve customer satisfaction
- Resilience and balance in high pressure situations
- Strong delivery mindset and a track record of achieving high performance in a challenging and changing environment
- Demonstrated experience of leading and developing diverse teams, and building effective working relationships
- Global outlook and passion to drive change and make a difference in an evolving and growing environment
- Technical, Regulatory and/or MRO operational knowledge is preferred
We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.
Our People are our Power
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.
You can learn more about our global Diversity and Inclusion strategy here.
So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role.
Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.
Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.
Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorization.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
