Assistant Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture. 

 
About Four Seasons Resort and Residences Los Cabos at Costa Palmas 

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.   

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:  

• Hotel Site: https://www.fourseasons.com/es/loscabos/ 

• Instagram: #fsloscabos   

About the role of the Assistant Director of Rooms
Forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Resort.  Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved. 

Directs and controls the activities of the Front Office, Guest Experience, Concierge, Housekeeping & Laundry.

What you will do: 

• Oversees the successful Daily Flow of Arrivals, Departures, Glitch Resolution, Guest Experience, Itineraries, Guestroom/Public Area/Residential Cleaning, and Laundry Operations.

• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written message. 

• Assures that financial goals are being met.  Monitors and controls labor expense, and supplies/equipment expenses. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Maintains close relationships with the Phone Operators / Reservations Team to ensure guest service standards are met along with revenue/expense targets. 

• Monitors, reviews, inspects, and analyzes, along with the Director of Housekeeping and Engineering leadership, the Perfect Room Program to provide a continuous maintenance plan of all of the guestrooms on a rotating yearly schedule. 

What you bring: 

• Minimum of two (2) years in a leadership role with a strong track record in a luxury resort

• Minimum experience of two (2) years in similar area or guest relations.

• Ability to communicate, read and write in English and Spanish. Extra languages are a plus.

What we offer: 

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level           

• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort 

• Uniforms:   Complimentary Dry Cleaning for Employee Uniforms         

• Training & Development: In-house training workshops for line and management employees 

• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards 

Service Culture   

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.   

Learn more by visiting us at:   

• Company Site:       www.fourseasons.com      

• Our Careers:       https://careers.fourseasons.com/us/en     

• LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts    

• Facebook:               https://www.facebook.com/FourSeasonsJobs    

• Twitter:                    https://twitter.com/FourSeasonsJobs