Sales and Key accounts Coordinator- Pemba

Summary of Position: 
 
The Sales and Key Accounts Coordinator Job purpose is to: 
•    Manage the sales of products/services to consumers and maintain good customer relationships. 
•    Coordinating with other departments and providing support to managers & employees, assisting in daily office needs & managing the Clients general administrative duties. 
 
Duties & Responsibilities: 
  
The Employee's detailed responsibilities shall include, but not be limited to, the following: 
 
•    Managing and coordinating sales activities. 
•    Offering after-sales support to customers. 
•    Handling orders and preparing quotations for customers. 
•    Keeping customers updated with relevant equipment, product, and service information. 
•    Creating, reviewing, coordinating, and maintaining sales, revenue, and equipment utilization reports and records. 
•    Processing orders and local payment requests. 
•    Coordinating shipments, documentation, and communication with both clients and carriers. 
•    Implementing and monitoring programs as directed by Management and ensuring their successful completion. 
•    Acting as the primary focal point for assigned key accounts and maintaining professional relationships with clients. 
•    Coordinating client requests and ensuring timely communication between clients and internal departments. 
•    Tracking client contractual obligations and service delivery requirements, ensuring compliance with agreed service levels. 
•    Preparing commercial proposals, quotations, tenders, and supporting documentation as directed by Management. 
•    Maintaining and updating customer databases, contract registers, and opportunity pipelines. 
•    Monitoring equipment utilization and identifying opportunities for increased equipment deployment and revenue generation. 
•    Supporting the Country Manager and Operations Team with monthly revenue forecasting and business development initiatives. 
 •    Coordinating mobilization and demobilization requirements for personnel, equipment, and project resources. 
•    Following up on outstanding quotations, purchase orders, invoices, and customer payments in coordination with the Finance Department. 
•    Preparing weekly and monthly management reports, including sales performance, customer activity, revenue, and equipment utilization reports. 
•    Coordinating client meetings, site visits, and operational reviews, ensuring action items are tracked and closed out. 
•    Maintaining accurate records of customer correspondence, contracts, certifications, and project documentation. 
•    Supporting client onboarding and ensuring all required documentation is submitted, maintained, and updated. 
•    Assisting with the preparation and submission of prequalification, tender, and vendor registration documentation. 
•    Liaising with HSSEQ, Operations, Finance, Human Resources, and Procurement departments to ensure seamless service delivery to clients. 
•    Identifying client concerns, operational constraints, and growth opportunities and escalating them to Management where required. 
•    Supporting customer satisfaction initiatives and gathering client feedback to improve service delivery. 
•    Assisting in maintaining ISO management system requirements relevant to customer service, document control, and business processes. 
•    Ensuring confidentiality of all commercial, contractual, operational, and client information. 
•    Demonstrating commercial awareness and sound business acumen in the execution of duties. 
•    Applying strong stakeholder and relationship management skills when dealing with clients, suppliers, and colleagues. 
•    Managing multiple priorities effectively and performing under pressure. 
•    Utilizing strong negotiation, communication, report-writing, and presentation skills. 
•    Maintaining a client-focused approach with a high level of accuracy and attention to detail. 
•    Applying knowledge of procurement strategies and procurement processes where required. 
 
Experience & Education Requirements 
 
•    Bachelor’s degree with at least 3 to 5 years in marketing or business administration 
•    In-depth knowledge of sales and marketing techniques 
•    Excellent leadership and management skills 
•    Requires strong communication skills, both verbal & written in English & Portuguese, organizational skills, both analytical & problem solving, & the ability to work with confidential documents. 
•    Excellent sales, and customer service skills. 
•    Computer literacy and working knowledge of industry trends and regulations. 
 
Skills Requirements

Essential

Strong organizational & time management skills  Perform the tasks allocated to them with zeal, diligence & competence. 
Comply with the work hours schedule established by the EMPLOYER, arriving at the workplace punctually, diligently & with poise. Dedicates all of their time, attention & competence, during normal work hours, to his obligations to the EMPLOYER. 
Respects, & treats correctly & with loyalty, the EMPLOYER, his hierarchical superiors, their work colleagues & other persons with whom the EMPLOYER is, or comes into, contact. 
Contributes to the creation of an ongoing learning environment, working positively with colleagues, & sharing the knowledge which they have. Comply with the legal instructions of the EMPLOYER & its representatives. 

 

Desired

Respect to the legislation in force in the Republic of Mozambique & the internal regulations in force at the EMPLOYER, the act of signing this agreement constituting an act of adhesion thereto. 
Complying with the security & protective measures determined by the EMPLOYER, the use of protective equipment supplied by the EMPLOYER being his responsibility. 
Mature, professional, able to multi-task, team player, willing to help, analytical & problem solving. 
Attend training & refresher courses sponsored by the EMPLOYER, if these exist.