Desktop Support - Hourly

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Closing Date:

08/07/2026

Type of Position:

Staff - ClericalNo

Job Type:

Temporary (Fixed Term)No

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Desktop Support

Summary of Job Duties:

The Desktop Support Extra Help Worker is a part-time student position responsible for providing hands-on technical support for UITS Desktop Support units. This role supports both individual end users and general access lab environments. Support duties include basic troubleshooting of hardware and software issues, software installation and maintenance, device setup and re-imaging, and documenting work via a ticketing system. The candidate must be a current University of Arkansas student who is customer-focused, technical, and eager to gain hands-on experience in IT work. The position is not remote eligible and is based out of the UITS Desktop Support Team Room in the Arkansas Union.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• Must be a currently enrolled student at the University of Arkansas
• Basic familiarity with computers, operating systems, and technology troubleshooting (training provided)
• Must be able to lift 20-30 pounds

 

Preferred Qualifications:

• Experience with Windows and Mac operating systems
• Knowledge of network fundamentals
• Experience with IT Ticketing Systems
• Experience with common office applications (Microsoft 365 apps, Adobe Creative Cloud, Teams, Zoom, etc.)

Work Schedule:

• Part time, 20-25 hours per week, scheduled around class commitments

Additional Information:

$14.00/hrAvailability to Work and/or Class ScheduleCover Letter/Letter of Application, Proof of Veteran Status, ResumeDawn Hefley, Human Resources Partner, [email protected],

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing, Talking

Frequent Physical Activity:

Feeling, Grasping, Sitting

Occasional Physical Activity:

Manipulate items with fingers, including keyboarding, Standing, Walking

Benefits Eligible:

No