Assistant Manager - Commute Analytics

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Job Position: Assistant Manager (Analytics)- Employee Commute Services

ROLE AND RESPONSIBILITIES

Job Description: Assistant Manager (Analytics) – Commute/Transport

A Transport Analytics Assistant Manager for Employee Commute Services oversees corporate mobility programs, using data to identify optimization opportunities, control costs, and ensure/enhance safety. The resource needs to bridge data science and operations to create seamless, cost-effective daily travel experiences for corporate workforces.

Data Analytics & Reporting

• Develop, maintain, and enhance commute operations dashboards tracking key metrics including OTA%, OTD%, no-show rates, fleet utilization, scheduling efficiency, and per-cab occupancy
• Build automated reporting frameworks for daily, weekly, and monthly commute performance reviews
• Perform root cause analysis on operational deviations such as service delays, high no-show rates, and cost overruns
• Create data visualizations and executive summaries for leadership reviews and business presentations
• Analyze cost impact of no-shows, route inefficiencies, and underutilized fleet capacity

Operations Intelligence

• Monitor and analyze commute request patterns, shift-wise demand, and seasonal trends to support capacity planning
• Develop predictive models for demand forecasting, route optimization, and fleet deployment
• Identify opportunities for cost optimization through data-driven recommendations on route consolidation, vehicle right-sizing, and scheduling improvements
• Track and analyze safety incident data (major/minor incidents) to identify patterns and recommend preventive measures
• Support vendor performance evaluation through SLA compliance analytics

Platform & Tools Management

• Manage and optimize data pipelines from transportation management systems (e.g., MoveInSync ETS)
• Administer and enhance BI tools and dashboards (Excel, or similar platforms) for commute analytics
• Ensure data integrity, accuracy, and timeliness across all reporting systems
• Collaborate with technology teams to improve data collection, integration, and automation capabilities

Stakeholder Management & Communication

• Partner with Commute Program Managers, site operations teams, and vendor partners to translate data into actionable strategies
• Present analytical findings and recommendations to senior leadership and cross-functional stakeholders
• Respond to ad-hoc data requests and provide analytical support for strategic initiatives
• Train and mentor team members on analytics tools, methodologies, and best practices

Process Improvement

• Identify and implement process improvements through data analysis and benchmarking
• Develop and standardize KPI definitions, measurement methodologies, and reporting templates
• Drive automation of manual reporting processes to improve efficiency and reduce turnaround time
• Establish data governance standards for commute analytics

Essential Skills 

• Technical Skills: Advanced proficiency in Microsoft Excel. Experience with BI tools (Tableau, Power BI) and data visualization is highly valued.
• Technology Tool Skills: Hands-on experience with corporate transport software (e.g., MoveInSync, Routematic), and GPS tracking dashboards.
• Strong knowledge of administration, facilities, and transport management principles.
• Proficiency in fleet planning and fleet management software.
• Excellent organizational, communication, and leadership skills.
• Ability to handle customers, analyze data, and resolve conflicts.

Required Qualifications:

• Bachelor's degree in business/computer science
• 3-5 year’s experience in transportation or facilities management
• Strong analytical and problem-solving skills
• Program management experience
• Knowledge of transportation demand management principles
• Excellent communication and interpersonal skills
• Experience with transport management software/tool

Key Performance Measures

• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Amazon (Client)

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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