Community Response Specialist II (may underfill as a level I)

Position Title:

Community Response Specialist II (may underfill as a level I)

Bargaining Unit:

AFSCME

Job Description:

Come work for an amazing Community Response Team dedicated to serving the community of Salt Lake City!

Under the general supervision of a police supervisor, incumbent performs various non-emergency, low-hazard duties both in the office and in the field. This position is responsible for handling telephonic case reports, assisting with abandoned property, response to calls-for-service that have been determined to be low-hazard, and performs public safety response functions that do not require police officer authority. This position will interact with the public and complete data entry.

TYPICAL DUTIES:

• Assists with hiring, team scheduling, and provides training/mentoring to new employees. Performs a variety of specialized and technical non-emergency, low-hazard police duties including, but limited to telephonic case reports, property reports (including investigations of minor property damage), low-hazard property crimes, and other non-emergency response calls-for-service. Call response will most often be without a police officer and specialists may work independently or as part of a team.
• Manages program inventory and maintenance requests for program equipment.     
• Provides traffic control including at potentially hazardous situations, traffic accidents, crime scenes, fires, funerals, special events, and during power outages and weather-related incidents.
• May be requested to pick up abandoned or found property and transport this property. May dictate and/or write reports in reference to investigations, evidence, or property collected; book evidence or property into evidence.
• Receives information from citizens in person, by telephone, and in writing. Ensures all information is properly distributed to the appropriate person(s).
• Works closely with the sworn personnel of the Salt Lake City Police Department. Follows proper emergency procedures in the event of a serious incident and notifies the proper authorities of violations when necessary or matters are of a serious nature.
• Acts as a community advocate and communicates with diverse and multi-lingual community members.
• Assists Community Liaison Officers with nuisance properties investigations.
• Communicates effectively and persuasively with the public, management, and other City employees.
• Operates and maintains department issued equipment and vehicle as assigned.
• Testify in court or at hearings regarding case records and investigative activities.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS LEVEL II:

• High school diploma or equivalent plus one year of directly related experience.
• Must be 18 years of age or older at the time of application
• Possession of CPR and AED certifications (or ability to obtain within six months after hire).
• Demonstrated experience and understanding of related public safety and law enforcement operations.
• Considerable human relations and communications skills. Must communicate effectively, both orally and in writing, with individuals from diverse organizations and backgrounds.
• Ability to work independently, make critical decisions, and use initiative and common sense.
• Must have valid state driver’s license or Utah driving privilege card (or the ability to obtain one within 30 days of employment).
• Ability to pass the Salt Lake City Police Department’s Civilian Response Training Program including classroom instruction, field work, and vehicle operations.

MINIMUM QUALIFICATIONS LEVEL I:

• High school diploma or equivalent.

• Must be 18 years of age or older at the time of application.

• Considerable human relations and communications skills. Must communicate effectively, both orally and in writing, with individuals from diverse organizations and backgrounds.

• Ability to work independently, make critical decisions, and use initiative and common sense.

• Must have valid state driver’s license or Utah driving privilege card (or the ability to obtain one within 30 days of employment).

• Ability to pass the Salt Lake City Police Department’s Civilian Response Training Program including classroom instruction, field work, and vehicle operations.  

DESIRED QUALIFICATIONS:

• Explorer or equivalent program candidates.

WORKING CONDITIONS:

• Moderately heavy physical activity. Required to push, pull or lift medium heavy weights. Difficult working conditions. Must stand, walk or sit uncomfortably for extended periods. Moderate exposure to various weather conditions. While this position is directed towards low hazards calls for service, such incidents can be unpredictable. As a result, there is potential exposure to hostile situations.
• Considerable exposure to stressful situations as a result of unpredictable human behavior. In field operations, exposure to stress as well as occupational hazards is of considerable magnitude.
• Required to work irregular hours in addition to regularly scheduled shift on an as needed basis. May require holiday, weekend, and evening hours.
• Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling, and lifting. May be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, intense noises, gases, vibrations, chemicals, oils and workspace restrictions.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

POSITION TYPE

Full-Time

POSITION SALARY RANGE

Level I: Entry $24.28 1 Year $27.32 3 Year $31.96

Level II: Entry $25.76 1 Year $29.00 3 Year $33.93

DEPARTMENT

Police

Full Time/Part Time:

Scheduled Hours:

40