The REO Asset Manager is responsible for managing a portfolio of Real Estate Owned (REO) assets throughout the disposition lifecycle, with a focus on maximizing investor returns, minimizing carrying costs, and ensuring compliance with company policies, investor requirements, and applicable regulations. This position requires strong analytical skills, vendor management experience, and the ability to effectively manage timelines, asset strategies, and disposition activities across a diverse portfolio.

Key Responsibilities

Asset & Portfolio Management

• Manage the disposition of a portfolio of REO assets from acquisition through final sale.
• Develop and execute asset-specific strategies designed to maximize recovery and minimize expenses.
• Review appraisals, Broker Price Opinions (BPOs), and market data to establish asset valuations and disposition strategies.
• Monitor market conditions and asset performance to make informed recommendations regarding pricing, marketing, and disposition activities.
• Ensure all assets are managed in compliance with investor, company, and regulatory requirements.
• Maintain ownership of assigned assets and drive resolutions within established service level expectations.

Vendor & Process Management

• Oversee and manage third-party vendors, including brokers, property preservation companies, valuation providers, and closing agents.
• Maintain a hands-on approach to internal processes and vendor performance management.
• Monitor timelines and milestones to ensure timely sale and disposition of assets.
• Ensure accurate and timely reporting is received, reviewed, and distributed to appropriate stakeholders.
• Identify and escalate issues that may impact recovery, compliance, or asset disposition timelines.

Continuous Improvement & Compliance

• Identify opportunities to improve operational efficiency and recommend process enhancements.
• Remain current on federal and state mortgage servicing regulations, investor requirements, and industry best practices impacting REO operations.
• Support departmental initiatives, audits, and special projects as assigned.

Required Qualifications

• High school diploma or GED required.
• 3+ years of REO Asset Management, Default Servicing, Loss Mitigation, or Mortgage Servicing experience.
• Strong knowledge of REO disposition processes, investor requirements, property valuation methodologies, and default servicing operations.
• Proven ability to manage multiple assets, priorities, and deadlines in a fast-paced environment.
• Excellent analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to exercise sound judgment while maintaining a high degree of confidentiality.
• Strong customer service orientation with the ability to build productive relationships with internal and external stakeholders.
• Ability to work independently and collaboratively within a team environment.
• Exceptional attention to detail and commitment to quality.

Preferred Qualifications

• Associate degree or higher from an accredited college or university.
• Bachelor's degree in Business, Real Estate, or a related field preferred.
• Experience managing third-party vendors, including real estate brokers, preservation companies, and valuation providers.
• Familiarity with agency, government, GSE, and private investor requirements related to REO asset disposition.
• Prior experience within mortgage servicing, default servicing, foreclosure, bankruptcy, or loss mitigation environments.
• Experience working with investor scorecards, timelines, and performance metrics.
• Strong understanding of REO timelines, investor guidelines, and property preservation practices.
• Experience with REO management platforms such as Equator, Pyramid, or similar systems.

Technical Skills

Required

• Microsoft Office Suite (Word, Excel, Outlook)

Preferred

• MSP
• Pyramid
• Black Knight/LPS
• Sagent
• Equator
• Other mortgage servicing and default management platforms

Competencies

• Strong decision-making and problem-solving abilities
• Ability to prioritize competing demands and meet deadlines
• Excellent organizational and time management skills
• Effective communication and relationship-building skills
• Results-oriented with a continuous improvement mindset
• Ability to work effectively in a fast-paced, deadline-driven environment