Service Advisor

Description

Santa Monica, CA | Subaru | Japanese brand | 2+ years service advisor experience required | Reynolds & Reynolds experience preferred | Subaru experience preferred | Fixed ops | Los Angeles | Southern California | Westside | Veterans encouraged to apply | $50,000 - $100,000+ OTE

IS THIS YOU?

• You're a clear, composed communicator who earns guest trust through honest recommendations, accurate estimates, and following through on every commitment -- guests leave your lane feeling informed and well cared for

• You have 2+ years of service advisor experience at a dealership or automotive retailer -- you know the process, you manage a workload accurately under pace, and you earn guest trust through honest communication and consistent follow-through

• You want to build a high-earning advisory career in a Santa Monica market where the guests who trust you return for every service interval and send their network your way

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Subaru of Santa Monica serves one of Southern California's most loyal and values-driven ownership communities. Subaru guests are engaged, brand-passionate, and return for service at a consistently high rate -- they trust the stores and the advisors who take care of them, and that loyalty compounds over time. The Service Advisor here has a real opportunity to build a book of returning guests in a community that rewards honest, attentive service with lasting relationships.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return

• Translate technical repair information into clear, confident guest communication -- setting accurate expectations and earning authorization through honest recommendations

• Build precise estimates and commit to realistic timelines -- then follow through on every promise made

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Deliver a consistent, professional service experience that keeps Subaru owners returning to this store

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor experience at a franchised dealership or automotive retailer -- required

• Subaru or Japanese brand service advisor experience preferred -- not required; familiarity with Subaru's ownership community, service intervals, and brand standards is a meaningful advantage

• Reynolds & Reynolds experience preferred -- not required; candidates comfortable with other DMS platforms will be considered

• Clear, composed communicator who follows through without gaps and earns guest trust through consistency

• Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable

• Self-motivated with a genuine drive to build a long-term book of returning guests

• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $50,000 - $100,000+/yr

• Paid Subaru manufacturer and product training

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard

• Employee vehicle purchase and service discounts

WHY SUBARU OF SANTA MONICA

• Subaru's ownership base has one of the highest service retention rates in the automotive industry -- the advisor who takes care of these guests builds a book of returning clients that generates consistent, compounding earnings over time

• Santa Monica's values-driven, community-oriented Westside community aligns naturally with the Subaru brand -- guests here are engaged, loyal, and appreciative of an advisor who communicates honestly and follows through

• A well-established Southern California Subaru store where consistent service volume, a loyal guest base, and a supportive team create the right environment to build a high-earning advisory career

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does in every guest interaction

If you're a guest-first communicator ready to build a high-earning service advisor career at a well-run Southern California Subaru store where honest advice, consistent follow-through, and genuine care for the guest earn lasting loyalty from one of the industry's most dedicated ownership communities -- we'd like to meet you.