GPE Transformation Lead

Change Leader GPE 

Job Summary 

The Change Management function within the Europe & AP business is responsible for turning strategy into lasting impact, ensuring that major transformation initiatives are successfully delivered, embedded, and sustained across the organisation. 

The GPE Change Leader will play a critical role in delivering a multi-year transformation programme, partnering closely with the Business Head of GPE as it transforms into a shared service centre for the European business at Global Payments. This transformation spans new product launches, go-to-market evolution, and the development of an end-to-end operating model. 

This role will orchestrate cross-functional delivery, leveraging central capabilities across Product, Technology, Operations, and Sales to ensure change is executed effectively, adopted at pace, and delivers tangible business outcomes. 

Key Responsibilities 

1. Transformation Programme Leadership 

Define and shape the overall transformation strategy, including programme structure, phases, milestones, and deliverables 

Translate strategic priorities into clear, executable plans with measurable outcomes 

Ensure alignment between global strategy and local market needs 

2. Business Case & Value Realisation 

Lead development of robust business cases, including financials (revenue, cost, operating income) and strategic KPIs 

Track and drive benefits realisation, ensuring initiatives deliver measurable commercial and operational impact 

3. Governance & Executive Engagement 

Establish and run effective governance structures to support decision-making and oversight 

Deliver high-quality executive reporting, providing clear insights on progress, risks, and performance 

Act as a trusted advisor to senior leadership on transformation progress and course correction 

4. Change Adoption & Implementation 

Ensure new ways of working, products, and operating models are successfully embedded and adopted 

Drive stakeholder engagement, communication, and alignment across all levels of the organisation 

Monitor adoption metrics and intervene proactively to address gaps 

5. Cross-Functional Leadership 

Mobilise and align cross-functional teams (Product, Tech, Operations, Sales, etc.) to deliver programme outcomes 

Ensure the GPE business receives the right level of support and prioritisation from global functions 

Build strong relationships to influence without direct authority 

Required Skills & Experience 

• 10+ years’ experience in strategy, transformation, business management, or programme leadership roles 

• Proven track record of delivering complex, cross-functional change programmes 

• Strong commercial and analytical capability, with experience building business cases and tracking performance 

• Exceptional stakeholder management and influencing skills, including senior leadership engagement 

• Ability to operate at both strategic and execution levels 

• Excellent communication and presentation skills 

• Bachelor's degree in business, Finance, Management, or related field (or equivalent experience) 

Preferred Experience 

• Experience working in payments, fintech, or financial services 

• Exposure to multi-market or regional transformation programmes 

• Experience supporting executive-level business reviews and governance forums 

• Strong understanding of financial planning, forecasting, and performance management 

Success Measures (First 12–24 Months) 

Successful delivery of key milestones within the GPE transformation roadmap 

Demonstrable adoption of new products, processes, and operating models 

Achievement of committed financial and operational KPIs 

Positive executive stakeholder feedback and engagement 

Strong cross-functional alignment and effective programme governance