Dispatch Manager

Company Name

Atlas Trillo Heating & Air Conditioning

Overview

RighTime Home Services is seeking an experienced Dispatch Manager to organize, direct, and motivate our customer service and dispatch teams in our Corona, CA office.  We are seeking a manager who has experience in Consumer Services in an industry such as, HVAC, Plumbing, Utility, or similar.

 

We offer

• $70,000 – 80,000 annually
• Comprehensive benefits package including medical, dental, vision & life insurance
• $5 a week medical plan option 
• 401(k) plan with company match
• 13 days paid time off and 8 paid holidays
• Quality, comprehensive training programs
• Opportunities for advancement
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!

Responsibilities

• Manages and develops the Customer Service/Call Center team, Dispatch Unit, which includes hiring, terminating and disciplining employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, evaluating performance and directing work assignments to ensure effective departmental operation. 
• Identifies and implements continuous improvement initiatives by analyzing and implementing enhancements to current customer service systems and processes.
• Performs call evaluations and provides feedback and/or suggestions for improvement.
• Research complex issues and communicate with departmental personnel to resolve discrepancies.
• Manages outbound telemarketing program to better market existing customer base.
• Ensures that sales goals are attained by assisting in generating sales leads for products, equipment and services.
• Prepare forecasts of future volume as well as analyses of current and past call volume.
• Manages call slip volume to ensure adequate workload for technicians.
• Conducts customer surveys for quality assurance and generates reports for distribution.
• Works closely with dispatching to ensure consistent communication of service information and appointments. May have overall management responsibility for the dispatch function.
• Gathers data and statistics to generate productivity reports and various spreadsheets.
• May maintain warranty and maintenance contract information and files. May generate warranty invoices and submit to the corporate office for payment.
• Answers overflow telephone calls and transfers to the appropriate departments.

Qualifications

What do you need

• Proven 3+ years’ experience as call center Manager or similar supervisory position. Related education and/or training or any equivalent combination of education and experience may be substituted.
• Industry and inside sales experience are preferred.
• Computer literacy and knowledge of Microsoft Office products are required.
• Strong communication, leadership and interpersonal skills are required.
• Ability to work under pressure

 

If you are interested in joining our team, please apply today!

 

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.