ASC Patient Access Coordinator

Description

The Patient Access Coordinator serves as the first point of contact for patients, physicians, and visitors at The Surgical Institute of Central Florida. This role is responsible for ensuring a smooth, compliant, and patient-centered registration and financial intake process, including insurance verification, patient check-in/check-out, and financial coordination. The position requires professionalism, attention to detail, and the ability to communicate clearly in a fast-paced ambulatory surgery center environment.

Bilingual (Spanish/English) proficiency is strongly preferred.

Requirements

Key Responsibilities

Patient Registration & Front Desk Operations

• Greet patients and visitors in a courteous, professional, and HIPAA-compliant manner
• Check patients in and out for surgical and procedural appointments
• Verify patient demographics, consent forms, and required documentation
• Maintain patient flow and communicate delays or schedule changes appropriately
• Answer incoming calls and route messages accurately and promptly
• Coordinate with nursing, anesthesia, and administrative staff to ensure efficient operations

Insurance Verification & Authorization

• Verify insurance eligibility, benefits, deductibles, co-insurance, and out-of-pocket responsibilities
• Confirm prior authorizations and referrals are in place prior to date of service
• Identify coverage issues and escalate discrepancies to leadership as needed
• Accurately document insurance information in the practice management system

Financial Coordination

• Review patient financial responsibility prior to service
• Collect copays, deductibles, and deposits in accordance with center policy
• Provide clear explanations of financial obligations to patients and families
• Coordinate with billing and administrative teams regarding payment plans or follow-up needs
• Balance daily collections and ensure accurate documentation of payments

Compliance & Documentation

• Maintain strict adherence to HIPAA, AHCA, AAAHC, and internal policies and procedures
• Ensure all required forms are completed, signed, and scanned appropriately
• Protect patient confidentiality and secure all protected health information
• Participate in audits, surveys, and quality improvement initiatives as assigned

Administrative Support

• Maintain organized front desk and waiting area
• Assist with scanning, filing, and electronic record maintenance
• Support leadership and clinical staff with administrative tasks as needed
• Participate in staff meetings, training, and continuing education

Requirements

• High school diploma or equivalent required; college coursework preferred
• Minimum 1–2 years of experience in a healthcare front desk, ASC, hospital, or physician office setting
• Bilingual (Spanish/English) strongly preferred
• Experience with insurance verification and patient financial discussions required
• Knowledge of medical terminology and insurance plans (commercial, Medicare, Medicaid) preferred
• Strong computer skills; experience with EHR/practice management systems
• Excellent interpersonal, communication, and customer service skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced clinical environment

Background Screening Information:
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For information about the screening standards and process, visit the official resource at https://info.flclearinghouse.com.