Direct Care Trainer and Coach

LOCATION: Syosset, N.Y.

REPORTS TO: Sr. Director of Social Justice & Staff Development

DEPARTMENT: Staff Development

SCHEDULE: Full Time

 

AGENCY BACKGROUND:

MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures and develop their full potential.

 

PROGRAM BACKGROUND:
The START with Hope Residential program initiated in 2014 and provides various levels of services to UAC minors who have recently crossed the border or have been in the UAC network. The program supports UAC with medical, educational, social services and clinical supports while the minors seek reunification, and legal relief supports in the United States.


POSITION SUMMARY:

The Training Coordinator oversees the coordination, tracking, documentation, and maintenance of staff training to ensure compliance with the Office of Refugee Resettlement (ORR) Cooperative Agreement, agency policies, and regulatory requirements. This position maintains accurate training records, manages training data across multiple electronic systems, prepares compliance reports, supports audits, coordinates training logistics, and may facilitate or deliver staff training as program needs require.

 

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in human services or related field.
• Proficiency in Microsoft Office.
• Exceptional data entry skills with a demonstrated ability to accurately enter, update, and maintain large volumes of information while ensuring a high degree of accuracy and attention to detail.
• Ability to identify discrepancies in training records, reconcile data across multiple systems, and resolve inconsistencies in a timely manner.
• Intermediate to advanced proficiency in Microsoft Excel.
• Good organizational, written, and verbal communication skills.
• Fluent in both English and Spanish.

 

RESPONSIBILITIES:

• Maintain accurate and timely electronic training records by entering, updating, and verifying employee training data across agency databases, Employee Management Systems (LMS), and other compliance tracking software.
• Coordinate the assignments for mandatory pre-service and ongoing training completion.
• Schedules training activities, and prepares compliance reports for leadership, audits, and monitoring visits.
• Collaborates with program leadership and subject matter experts to coordinate training logistics, maintain training materials, evaluate participation, and promote a culture of continuous learning and regulatory compliance across the program.
• This role ensures training compliance through tracking, documentation, and reporting, and may also facilitate or support select training sessions as program needs evolve.

 

BENEFITS/PERKS:

• A comprehensive health insurance package including medical, dental and vision plans for you and your family
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, sick, 12 paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Trainings to support professional and personal development
• Employee wellness program
• Employee recognition activities

 

Salary Range:
$53,000 - $54,870 per year
 

MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.