Phone Business Manager - North Zone

Department: EasyBuy Direct Sales

Employment Type: Permanent - Full Time

Location: Nigeria

Reporting To: Country Business Manager Paygo Phone (Nigeria)

Description

What you would be expected to do

1. Strategy and Management

• Translate the national B2C PayGo Phone strategy into a clear East Zone execution plan, setting regional and area-level targets for revenue, phones per selling agent, and market penetration.
• Manage, mentor, and manage the East Zone phone team; including Area Phone Business Managers, to deliver on zonal goals and performance KPIs.
• Drive agent recruitment, engagement, and retention across the zone to grow and maintain a high-performing base of phone-selling agents in all five regions

• Implement programs to increase the percentage of Sun King agents in the zone diligently selling PayGo phones and to deepen phones sold per selling agent.
• Through Area Phone Business Managers, drive recruitment, onboarding, and activation of PayGo Phone sales agents, ensuring capable field coverage across all 42 areas of the zone.
• Build strong relationships with top-performing agents and agent groups across the zone to foster commitment, gather field intelligence, and drive productivity.

• Own the end-to-end sales cycle, from agent recruitment to customer acquisition and repayment collections.
• Implement and monitor a rigorous system for tracking customer repayments. 
• Develop and enforce effective follow-up procedures (e.g., via SMS, call centers, field agents) to minimize arrears and defaults.
• Work closely with the Finance and Credit Risk teams to evaluate repayment data, identify risk patterns, and implement strategies to improve collection rates.
• Ensure the team provides excellent customer service to resolve issues that may affect repayments.

• Deliver the profitability of the East Zone phone channel through disciplined cost management, adherence to pricing strategy, and tight inventory control at zonal and area level.
• Use data-oriented insights to identify zonal trends, risks, and opportunities; translating them into actionable regional and area plans.
• Coordinate inventory forecasting, stock allocation, and last-mile logistics to ensure product availability across all agent touchpoints in the zone.
• Ensure compliance with brand standards, sales processes, credit quality requirements (including PAR30 discipline), and financial controls across the zone's agent network.

You might be a strong candidate if you

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 6+ years of sales experience, with at least 3 years in a regional sales management role. 
• Proven, hands-on experience in managing Pay-As-You-Go (PAYG; phones strongly preferred; solar an advantage), microfinance, or consumer goods sold on credit/installment plans.
• Deep comprehension of collections processes and credit management in a low-income customer segment.
• Have strong territorial sales experience across the East; Edo, Delta, and the South East/South South states. 
• Excellent evaluation skills with proficiency in using data to drive resolution (Excel, CRM tools).
• Demonstrated success in building and managing a dispersed field sales team, ability to influence, coach and get things done through others.
• Are skilled in planning, organising, prioritising, and seeing the big picture; build internal and external relationships well. 
• Open minded to learning, with keen focus on operational excellence, cost consciousness, and strong business acumen.
• Ability to travel extensively (up to 70%) within the country.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.