Insurance Client Service Representative (Contract)

What it’s like to be a Federated Client Service Representative

When our clients have a question, we need an exceptional Client Service Representative (CSR) to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.

The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues. 

We want your talent!

If you are great at: 

• Delivering friendly, professional service through phone‑based client interactions

• Communicating clearly and confidently with both clients and internal partners

• Managing multiple tasks and systems with confidence and accuracy

• Staying organized and detail‑focused in a high‑volume environment

• Adapting quickly during periods of change and tight timelines

• Collaborating with teammates and internal partners

If you have:

• An active OTL license

• Post-Secondary education (College or University)

• 3+ years of experience in insurance, customer service, or a related field

• Exceptional communication skills

• Proficiency in Microsoft Office applications

• Team-first mentality

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.

• Competitive compensation with a strong base salary aligned to market expectations.

• We support your well‑being with a flexible, balanced work environment that helps you prioritize what matters most.

• We are invested in helping you grow in your career through access to a wide range of internal and external professional development resources, along with opportunities to build new skills and expand your expertise.

• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

We’re committed to pay transparency and fairness. The base salary range for this position is $50,000 – $60,000, which reflects the expected base pay for the position. The actual base salary offered may vary depending on your experience, skills, and alignment with the role. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, we still encourage you to apply.

This is a real opportunity — we’re actively hiring. If the role sounds like a good fit, we’d love to hear from you.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human‑centered hiring decisions and are committed to giving every application the attention it deserves.

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated. 

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.