Director of Operations

Director of Operations
Syon Clinic
37.5 Hours & Permanent
Salary: Competitive

Syon Clinic in Middlesex is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. 

We have an opportunity for an Director of Operations to join their team of staff in the Senior Management Team.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Lead the delivery of non-clinical operational services to ensure safe, efficient, and high-quality support to clinical functions.
• Actively engage with patients, consultants, and visitors to promote a positive experience and identify areas for service improvement.
• Maintain daily visible leadership across hospital departments and lead daily communication cell meetings to support collaboration and problem-solving.
• Ensure all operational departments meet agreed service levels and performance KPIs, including compliance with NHS RTT 18-week standards.
• Oversee the effective use of labour and group tools to drive efficiency, ensuring adherence to CHG policies and best practice models.
• Maintain a robust governance framework for non-clinical services, ensuring incidents and complaints are recorded and investigated via the Riskman system.

Applicants should meet the following criteria:

• Proven experience in a senior operational management role within a healthcare or similar regulated environment.
• Educated to degree level or postgraduate leadership and management qualification or significant management experience and willingness to undertake a leadership and management qualification.
• Strong leadership, communication, and performance management skills.
• Financial and budget management expertise with an understanding of cost control and resource planning.
• Experience with governance frameworks, health and safety regulations, and incident/complaint management.
• Ability to work flexibly, including participation in on-call duties.
• Degree or formal qualification in Business, Healthcare Management, or a related discipline.
• Understanding of NHS RTT, NHS Standard Contracts, and private healthcare pathways.
• Familiarity with digital tools, systems reporting, and Lean or continuous improvement methodologies.
• Experience in managing estates, facilities, or contract services within a healthcare environment.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy