Manager, Retention National Accounts

Expands BCBSNC’s footprint within our client base through consultative cross selling.  

Works successfully with client advisors, such as consultants or brokers, to meet client expectations and leads their team in meeting these promises for our clients.  

Responsible for talent development on the team; providing input to internal departments to help the team meet the expectations of the market; and measured success of our value for our clients.  Assist team to help them achieve growth in role and guide them on career goals.  

Possesses significant ownership of the sales and retention functions for the assigned market segment.  Focuses exclusively on the unique challenges of this customer type and develops segment-specific sales and retention strategies to achieve the organization’s goals. 

Serves as a resource within the company for market intelligence related to this business segment.  

Establishes rapport and maintains open lines of communication with the sales retention staff and motivates them to support and maintain existing products and services and upsell new solutions.  Assists sales retention and service staff by accompanying them when calling on prospective and enrolled clients.  Serves as the company’s ambassador for this segment in both the business and producer communities. 

Set goals for the team and monitor progress to ensure that KPIs and sales goals are achieved. 

Serves management and the staff within the segment as an expert on all related matters, including: compliance with state and/or federal regulations, product and service offerings, operational capabilities, contract negotiations and executions, underwriting guidelines. 

Demonstrated financial acumen with the ability to analyze, interpret, and apply financial data to support strategic business decisions.

Exceptional verbal, written, and presentation communication skills, with the ability to effectively convey complex information to diverse audiences.

Proven negotiation and stakeholder management capabilities, with experience building and maintaining productive relationships across internal and external constituencies.

Strategic thinker with a demonstrated ability to influence decision-making, facilitate collaboration, and drive successful business outcomes.

Strong commitment to relationship management, with a track record of establishing credibility and serving as a trusted advisor to business partners and stakeholders.