Volunteer Services Coordinator- AQM60034898

Agency

Dept of Natural and Cultural Resources

Division

Aquariums

Job Classification Title

Volunteer Services Coordinator (S)

Position Number

60034898

Grade

NC06

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.

Description of Work

The North Carolina Aquariums at Fort Fisher is seeking an organized, communicative, and enthusiastic individual to join our team as a Volunteer Services Coordinator. The NC Aquarium at Fort Fisher is closed for construction of a major renovation for approximately 30 months. While the Aquarium building is closed, the primary duty station is Discovery Bay at Independence Mall in Wilmington, NC.

Reporting to the Education Curator, this position will be responsible for coordinating all aspects of the Aquarium's volunteer program which consists of volunteers of varying abilities, cultural backgrounds, and talents. The contributions of volunteers are an impactful component of our mission to inspire care and conservation of nature by connecting people with the aquatic world. The successful candidate will coordinate volunteers within our Discovery Bay location and will also work with the Education Curator to revamp the volunteer program for the opening of the renovated Aquarium.

Key Responsibilities include but are not limited to:
(List 5 to 7 bullet points of key duties of the job to highlight to applicants)

• Designing and maintaining defined training pathways and checkpoints to support volunteer knowledge and skill development for roles and responsibilities that will support various aspects of aquarium operations (Education, Husbandry, etc.), including identifying creative opportunities for volunteers to contribute via their unique skills and talents.
• Actively recruiting volunteers, providing orientation and onboarding processes, scheduling, and service tracking.
• Evaluating, coaching, and organizing professional development opportunities for volunteers, and coordinating volunteer recognition activities.
• Supporting the day-to-day operations of the volunteers, including provision of supplies, station rotations, and work “on the floor” at interactive exhibits such as our touch pools and discovery carts.
• Working within the Education Department to support programming with volunteer service for tabling at festivals and career days, assisting with Outreach programs and camps, and assisting with outdoor programs such as fishing, kayaking, and marsh exploration programs.
• Working with other departments or partner organizations to identify and coordinate volunteer service that works well for the volunteers and benefits the department or our shared objectives with the partner organization.
• Supporting the efforts of the Teen Volunteer Coordinator for recruitment, screening, orientation, training, and supervision of the Junior (Teen) Volunteer program.
• Representing the Aquarium to relevant professional organizations and networks as needed and staying up to date with best practices by participating in professional development opportunities at least biennially.

Knowledge Skills and Abilities/Management Preferences

Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. 

Recruitment Range: $35,596 - $44,593

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment, will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

• Experience managing a volunteer program at a zoo, aquarium, park, museum or tourist attraction.
• Experience developing and/or maintaining an effective framework for volunteer training
• Experience in administrative work, including working with different computer software, databases.
• Experience working with and supervising adults and youths.
• Demonstrated communication skills and habits.

Demonstrated customer service experience.

Position/Physical Requirements:

• Weekend, evening, and holiday work will be required.
• Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid driver's license issued from within the United States or be able to obtain one within 90 days of employment.
• Recommended candidate will be subject to a background check prior to hiring.
• Schedule: Tuesday – Saturday, 9am – 6pm or 9:30am – 6:30pm with 1 hour lunch break; subject to change according to the needs of the organization

This position is located at: 
900 Loggerhead Road

Kure Beach, NC 28449

  Follow us on Social Media at:  
     Learn about the NC Aquariums: https://www.ncaquariums.com
     www.facebook.com/NCAquariumFF
     www.facebook.com/NCaquariumPKS
     www.facebook.com/NCAquariumRI 
 

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution;

OR

High school or General Educational Development (GED) diploma

AND

four years of work in volunteer services enabling the applicant to acquire the required knowledge, skills, and abilities.

Supplemental and Contact Information

Division Description

Section/Unit Description:
The North Carolina Aquarium at Fort Fisher, 20 miles south of Wilmington, NC, in Kure Beach, overlooks the Atlantic Ocean and Cape Fear River. A living collection of more than 4,000 animals in 93,000 square feet of exhibit space attracts and engages more than 500,000 visitors each year. The Aquarium is surrounded by protected woodland, marsh, and beach. Visitors often plan to stop at sites adjacent to the Aquarium - Fort Fisher State Recreation Area and historic Fort Fisher Civil War Museum. Fort Fisher Aquarium is a unique place to visit and work.

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The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. 

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. 

Application Process

 Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.
• Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting.  Only one application received prior to the closing date will be accepted.  Applications must be submitted by 11:59:59 PM on the night prior to the closing date.  

Degree/College Credit Verification 

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. 

Veteran’s and National Guard Preference 

Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. 

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. 

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

Employment Eligibility 

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). 

CONTACT INFORMATION:

N.C. Department of Natural and Cultural Resources

Division of Human Resources

109 E. Jones Street, Raleigh, NC 27601

Phone: 919-814-6670

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Mike Peele

Email:

[email protected]