Participant Recruitment Agent

Your New Company!
At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.  No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

About The Role

The Participant Recruitment Agent I provides prospective participants with preliminary clinical trial information and details about the organization. This role is responsible for conducting pre‑screening activities to assess initial eligibility for clinical trial participation. The Participant Recruitment Agent I ensures that all tasks are performed in accordance with study protocols, Good Clinical Practices (GCP), and Standard Operating Procedures (SOPs).

What You'll Do Here

• Provide prospective participants with introductory information about clinical trials, including study expectations, visit requirements, and organizational details.
• Answer questions from participants and guide them through the initial steps of the recruitment process.
• Answer in-coming calls and internet applications/web submission forms from clinical trial participants
• Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
• Maintain a professional and welcoming demeanor to support a positive participant experience.
• Schedule screening and/or other clinical trial related appointments.
• Update participant management software with participant information (ex. demographics and medical history).
• Ensure the confidentiality of clinical trial participants and sponsors is respected.
• May confirm participant statuses or results.
• Ensure timely communication of any issues/questions to the appropriate department throughout participation in studies.
• Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
• Identify recurring eligibility challenges or frequently asked questions and provide feedback to the team.

What You'll Need to Succeed

• High School Diploma or GED required with 6 months of related experience required
• Must have strong computer literacy with experience with the Microsoft suite
• Ability to read and interpret technical documents and industry specific manuals.
• Strong verbal communication and interpersonal skills, with the ability to interact professionally with diverse populations.
• Bilingual English and Spanish would be a bonus!
• Excellent verbal and written communication skills.
• Ability to handle high call volumes and work in a fast-paced environment.
• Active listening and problem-solving skills.
• Time management skills and ability to sort through conflicting priorities.
• Demonstrated patience and customer-focused mindset.
• Personal/professional integrity and proven discretion in handling confidential information.
• Demonstrated attention to detail and accuracy.
• Must be self-directed, motivated, and have a willingness to take the initiative to identify and anticipate client needs and make recommendations for implementation.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States. Altasciences is unable to provide sponsorship, sponsorship transfers, or visa maintenance for this position. All applicants must possess valid work authorization that does not require employer sponsorship now or in the future.

What We Offer 

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Benefits

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences’ Benefits Package Includes:

• Health/Dental/Vision Insurance Plans
• 401(k)/RRSP with Employer Match
• Paid Vacation and Holidays
• Paid Sick and Bereavement Leave
• Employee Assistance & Telehealth Programs
• Telework when applicable.

Altasciences’ Incentive Programs Include:

• Training & Development Programs
• Employee Referral Bonus Program

MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!