- Source
- Fountain
Description
Role Competencies
- Professional, friendly, and approachable demeanour
- Strong communication and interpersonal skills
- Excellent time management and organisational ability
- Multi-tasker with the ability to work across different tasks.
- Ability to structure tasks, resources, and timelines effectively.
- Ensuring rotations are completed accurately and on time
Primary Responsibilities:
Setting up Live-in Services:
- Managing Requests:
As part of your role, you will work with Local Offices to set up a premium Live-in service.
Efficiently coordinate these requests, ensuring timely responses and effective communication.
- Advisor to Local Offices:
You’ll serve as an advisor to Local Offices during their journey of setting up and building Live-in Care within their office. Your expertise will guide them through the process, addressing any challenges they encounter.
Share best practices, provide insights, and offer support to ensure successful implementation.
- Adherence to Dovidas Processes:
It’s crucial to adhere to Davida’s Live-in processes. These established procedures ensure consistency, quality, and safety in providing care.
- Accurate Client Setup in CRM System:
As part of the setup, accurately input client information into the CRM system. This ensures smooth coordination and efficient management.
- Live-In Caregiver Interviews:
The heart of Live-in Care lies in the relationships between Caregivers and clients. Schedule and conduct interviews with potential Live-In Caregivers.
Aim for high-quality matches consider personalities, skills, and compatibility. These matches lay the foundation for extraordinary care experiences.
Rotations and Travel Logistics:
- Rotations for Live-in Clients and Caregivers:
As part of your role, you’ll coordinate rotations for all Live-in clients and their dedicated Caregivers.
Ensure smooth transitions between different Caregivers, maintaining continuity of care for clients.
- Flights and Accommodation for Live-in Caregivers:
Schedule flights and accommodations, considering convenience, cost-effectiveness, and safety for all Live-in Caregivers.
Collaborate with travel partners and Local Offices to ensure seamless logistics.
- Record Keeping and Supplier Invoices:
Maintain accurate records of Live-In Service supplier invoices. This includes documenting expenses related to travel, accommodation, and other services.
Verify details, allocate costs appropriately, and pass the invoices for payment by the finance department.
- Accurate Fees for Monthly Billing:
Ensure client and Caregiver schedules are updated and correct in line with Payroll deadlines.
Address discrepancies promptly to maintain transparency and client satisfaction.
Recruitment, Onboarding and Live-in Caregiver HR:
- End-to-End Recruitment of Live-in Caregivers:
Your role involves following the recruitment process for Live-in Caregivers. This includes sourcing, screening, interviewing, and selecting suitable candidates.
Ensure that the recruitment process aligns with Dovida’s standards and values.
- Compliant Caregiver Records:
Maintain meticulous records for all Caregivers. These records should be complete, accurate, and compliant with relevant regulations.
Document essential information such as certifications, background checks, and employment history.
- HR Processes and Engagement:
As part of HR management, focus on Live-in Caregiver engagement. Develop strategies that address the 5 Caregiver needs (physical, emotional, social, mental, and spiritual) to enhance retention and satisfaction.
- Live-in Caregiver Orientation and Training:
Schedule and confirm Live-in Caregiver orientation sessions. These sessions are crucial for introducing new Caregivers to Dovidas’s values, policies, and expectations.
- Orientation for Live-in Caregivers
Conduct an orientation over Teams or in person in advance of the Caregiver starting their first placement.
When recruiting employees from outside of Ireland, provide an appropriate orientation familiarising them with local practices, cultural nuances, and organizational specifics.
- Quality Assurance and Monitoring:
Uphold quality standards in Live-in Care. Manage Live-in Caregiver probation, appraisal and supervision reports.
Utilise the software system to log c
Education | Experience | Requirements
- 5 years administration experience (preferably in travel or logistics).
- Previous experience with ATS/CRM (such as People Planner/Talent Link/Salesforce).
- Excellent interpersonal skills with an ability to build effective relationships.
- A positive work ethic with a solution focused approach to problem solving.
- Excellent organisational and planning skills and ability to prioritise workload effectively.
- Ability to work as part of a team in a supportive and collaborate environment.
- Ability to effectively learn, acquire new knowledge and skills and share learning with team members.
- Excellent attention to detail.
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
- Must demonstrate understanding, empathy, integrity, and patience.
- Ability to demonstrate initiative in achieving results.
- Proficient in Microsoft Office: Word, Excel, PowerPoint, Forms, Teams, OneDrive, SharePoint, and Outlook
- Desirable; HR or recruitment experience.
- Desirable; Previous Home Care experience such as client management or scheduler.
- Desirable; Knowledge of visas/permit.
Organisation Core Competencies
- Multi-taster
- Service Excellence
- Teamwork and Collaboration
- Interpersonal Communication
- Adapting to Change
- Resilience
