Manager, Product Delivery

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Delivery

Manager, Product Delivery - IC

Overview

Product Delivery leads the delivery of all critical & strategic projects for our customers and is key contact between the Sales teams, Global Products & Solutions, Operations and Technology and other business units.

• Have you ever brought a product to market on a global scale?
• Do you want to be a part of a collaborative environment?
• Are you motivated to stay on the cutting edge of technology?
• Have you developed a digital product roadmap?


Role

Manager, Product Delivery ensures the end-to-end delivery of critical business initiatives for the markets. Takes ownership of the delivery of solutions after the sale has completed by initiating and driving the complete implementation process with delivery units such as product, franchise and technology, to ensure business requirements are fulfilled and product readiness is guaranteed. Acts as key point of contact with customer and sales team. This requires a tight collaboration with different functional entities within Customer Delivery and throughout MasterCard.

• Executes project initiatives and develops quantitative/qualitative reports.
• Responsible for alignment across own project work stream(s) to ensure accurate dependencies are identified and integrated.
• Assists in the analysis of market readiness and escalates issues.
• Assesses and documents customer needs and impact of implementation on business and technical processes.
• Provides input on how to enhance infrastructure and tools to support customer implementation.
• Defines and documents standard and non-standard customer implementation processes.
• Leads assigned product delivery projects to ensure contractual objectives, delivery on-time and revenue goals are met.
• Acts as central point of contact for customers and/or MasterCard customer representatives.
• Ensures resolution of day-to-day technical/operational issues as related to assigned delivery projects.
• The role requires strong leadership, excellent communication skills, and a proven ability to manage complex projects.
• This position demands a proactive approach to problem-solving and a commitment to continuous improvement.


All About You

• This function must be performed from Istanbul office. Mobility to other supported countries is expected.
• The ability to fluently communicate in English is compulsory
• Ability to grasp technology issues and translate them into solutions to problems and/or to address business opportunities.
• Project management skills required; Personal organization and priority management.
• Good knowledge of financial industry/banking operations and business practices with a strong focus on credit and debit cards (issuing and acquiring).
• Experience of Mobile payments, e/m commerce, contactless etc. is a definite asset.
• Must demonstrate effective leadership, communication and negotiation skills.
• Strong analytical/problem solving and planning skills.
• Needs to be able to work independently but also in team.
• Willingness and capability to travel for certain periods of time.
• University/college education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /mobile industry experience

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.