Product Complaint Investigator II (Temporary 1 year)

Additional Locations: Costa Rica-Coyol

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.

About the Role:

The Product Complaint Investigator executes product complaint investigations with increased technical ownership and moderate independence. This role ensures high-quality investigation outcomes aligned with regulatory requirements, corporate procedures, and performance expectations, while contributing to cross-functional collaboration and continuous improvement initiatives.

Your Responsibilities Include:

• Perform product complaint investigations including decontamination, analysis, testing, and technical documentation.
• Execute investigations for multiple product lines, including moderate to high complexity products.
• Prepare SEFs with guidance from higher-level engineering roles as needed.
• Conduct product analysis using measurement tools (e.g., calipers, micrometers, DMMs) and compare findings against specifications.
• Support simple NPD activities through complaint retain analysis and data collection.
• Maintain compliance with quality systems, procedures, and regulatory requirements.
• Contribute to updates of work instructions (WI) and SOPs through technical feedback.
• Participate in cross-functional meetings and escalate out-of-spec findings or test failures appropriately.
• Support continuous improvement initiatives, GCIBS ideas, and VIP contributions.
• Train and support junior technicians and new team members.
• Manage laboratory operational tasks such as supply tracking and equipment ownership.
• Deliver assigned project milestones and support cross-functional objectives.

What We’re Looking For:

• Technical Degree in Quality/Electric Engineering/ Customer Service or related field.
• English Level: 70-79%
• Experience: At least 2 years
• Expanded functional knowledge in complaint investigations within regulated environments.
• Moderate problem-solving capability with guided decision-making.
• Effective technical writing and documentation skills.
• Strong collaboration skills with cross-functional partners.
• Ability to conduct product analysis using standard laboratory measurement tools.
• Demonstrated ownership of compliance with quality systems and regulatory requirements.
• • Commitment to completing 100% of assigned training within required timelines.
• Demonstrated accountability and adherence to Code of Conduct.

Prefered qualifications

• Experience supporting moderate to high complexity product investigations.
• Experience preparing SEFs with limited guidance.
• Exposure to NPD support activities through complaint data analysis.
• Experience mentoring junior team members or supporting onboarding.
• Participation in continuous improvement initiatives such as GCIBS, VIP, or Kaizen.
• Ability to influence peers in technical discussions.
• Experience managing laboratory operational responsibilities (equipment ownership, supply tracking).
• Demonstrated engagement in Diversity & Inclusion initiatives.

Requisition ID: 633168

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.