- Location
- Cairo, EG
- Department
- Engineering
- Experience
- 2+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- iCIMS
Description
Orange Business is here!
About us
Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
- Provide Level 2 operational support by troubleshooting and solving faults reported through the Oceane ticketing system.
- Perform service changes by assessing risk and implementing requests reported through change management tools.
- Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported through the Problem Management Dashboard.
- Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations), and implementing them.
- Undertake the Technical Assistance Center (TAC) function and manage communication with vendors in case of problems, patches, and maintenance.
- Keep Security Solutions Configuration Management up to date by adding/modifying CI as implied by incidents, changes, and release processes.
- Manage both internal and external customer calls, providing them with regular updates as per support processes.
- Mentor new team members and security associates, offering guidance and technical advice.
- Execute actions managed by Senior Security Engineers related to Security Improvement Plans (SIPs) and update the SIP action plan accordingly.
- Perform technical and management escalations as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
About you
- B.Sc. in computer, communication, or electronics MIS.
- At least 2 years of professional experience.
- At least 2 years of IT/Network security support technical experience.
- Preferred certifications in CCNA, CCNP, Fortinet, and PaloAlto.
- Very good understanding and hands-on experience with Palo Alto and Fortinet Firewalls, and holding relevant certifications.
- Very good understanding of network security technologies, including PaloAlto Firewalls, Bluecoat & Caches/Proxies, F5 LTM, and WAF.
- Good understanding of Cisco Routers and Switches.
- Understanding and hands-on experience with EIP DDI, BlueCat & Pulse Secure SSL.
- Experience in Endpoint, DLP, and SIEM is considered a significant advantage.
- Experience with Defender Endpoint and other Microsoft Azure security products.
- Knowledge of IT security technologies such as TrendMicro, Symantec, or McAfee Antivirus, WebWasher & URL Filtering.
- Excellent understanding of IT & networking fundamentals.
- Strong phone business communication and facilitation skills.
- Good understanding of IT security solutions, including Managed Firewalls, Managed Proxies, Managed Antivirus, Managed Switches & Managed IDSs/IDPs.
- Familiarity with ITIL incident & change management processes.
- Eager to learn and demonstrate high dedication and ownership.
- Demonstrates very good troubleshooting skills.
- Possesses soft skills/business courses such as Time management, facilitation skills, and interpersonal skills.
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.