ServiceNow Engineer

Job Title

ServiceNow Engineer

Job Description

IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.

We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. 

Your role in the ServiceNow Team

As a member of the ServiceNow Team, you will play a pivotal role in supporting, developing and maintaining core applications like ITSM (IT Service Management), HRSD (HR Service Delivery) & ITOM/Discovery modules.

The role will involve enhancing the platform's functionality with existing processes and addressing any operational challenges. The individual will also lead efforts to integrate the platform with tools like MS Teams and explore new modules to further optimize workflows and improve service delivery across the organization.

In addition to providing technical expertise and collaboration, the team member will actively be identifying opportunities to implement best practices and contribute to continuous improvement efforts, ensuring the platform is aligned with evolving business needs.

Who we’re looking for?
You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas and lead the way in creating inspiring experiences for our clients and everyone around you.

What you'll need for this role?

• ServiceNow Expertise: 3 - 5 years of experience of ServiceNow core applications (ITSM, HRSD, ITOM, Discovery & Event Management), including expertise in configuring workflows and flow designers, developing and analyzing reports, leveraging Performance Analytics for data-driven insights and experience building and working with Service Portals & Employee Center.

• Scripting & APIs (Not limited to): Proficiency in client-side and server-side scripting, including developing and maintaining business rules, script actions, script includes, and scripted REST endpoints. Strong understanding of ServiceNow's client and server APIs to extend platform functionalities effectively. Demonstrated experience integrating ServiceNow with external platforms using REST, SOAP, FTP, and other protocols, focusing on delivering scalable, secure, and efficient solutions.

• Web Technologies: Comprehensive experience with web technologies, including Bootstrap, Angular, HTML, CSS, JavaScript, XML, REST, and SOAP, to design and enhance ServiceNow's user interfaces, portals, and custom applications. Proven ability to leverage these technologies for seamless integrations, responsive designs, and optimized performance, ensuring a superior user experience

• CMDB & Discovery: Strong understanding of CSDM and should be able to map the capabilities with the existing CMDB and its hierarchy of CMDB tables to facilitate discovery & orchestration of IT infrastructure, hardware & software CIs.

• Module Expertise: Experience transitioning custom configurations to standard out-of-the-box (OOTB) modules, ensuring alignment with ServiceNow best practices and maintaining platform stability. Ability to analyze and map unique business requirements to OOTB functionalities, minimizing customizations and leveraging native ServiceNow capabilities to drive efficiency and scalability.

• Hands-on expertise in MID Server Installation, Upgrades & Troubleshooting.

• Integration Experience: Proven ability to integrate ServiceNow with other platforms and other in-house monitoring tools and applications via flow designers, web services and OOTB plugins and configurations. (Ex - MS Teams, JIRA, Workday, PagerDuty, OpsGenie, Gitlab, IIQ)

• Continuous Improvement & Platform Maintenance: Ability to support and develop new features, maintain platform functionality, carry out annual ServiceNow upgrades, and troubleshoot technical/process issues reported by process governors or end users adhering to stringent SLAs and have a strong focus on ongoing process optimization and ensuring seamless integration across various modules.

• Mentorship & Team Collaboration: Experience mentoring junior team members through knowledge sharing, guiding them in best practices and providing constructive feedback to support growth.

• Certification Expectations (Nice to have): ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist - Data Foundations (CIS-DF), ServiceNow Certified Implementation Specialist - Discovery & Service Mapping (CIS-DISCO) / (CIS-SM)

• Desirable Skills: Advanced knowledge of SQL and JavaScript to support database queries and customizations. Hands-on implementation experience with LDAP, SSO, SLAs, and Performance Analytics reports to enhance platform usability and operational efficiency. Strong ITIL/ITSM knowledge to align processes with industry standards and optimize platform performance.

• Project Management: Thorough understanding of SDLC (Agile / Waterfall) and must have demonstrated ability to manage competing priorities, coordinate with stakeholders and ensure timely delivery.

How we work:

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The perks

Number of openings

1