- Location
- , PH
- Type
- Full-time
- Closing date
- Today
- Source
- iCIMS
Description
Overview
The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.
Responsibilities
Key responsibilities
Support stores by providing override authorizations and analyzing customer credit accounts
Troubleshoot and resolve customer account and invoice issues in partnership with store teams
Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts
Clearly communicate and explain credit policies to customers
Qualifications
Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence
Post customer payments accurately and research account discrepancies
Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors
Track and return assigned calls promptly to ensure customer satisfaction
Utilize collections systems to monitor past-due invoices and maintain accurate collection status
