Customer Operations Trainer with Italian

Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

During the first 6 months, you will work fully on-site from one of our offices in Bucharest, Brasov or Iasi, with working hours within the 08:00–20:00 Romania time window, based on business requirements. After the stabilization period, you will transition to a standard working model, Monday to Friday, 09:00–18:00.

As part of the team, you will support a Customer Support operation by delivering engaging training programs and ensuring that employees have the knowledge and skills needed to provide an excellent customer experience.

How you'll make an impact:

• Design, develop and deliver training programs for Customer Support teams, based on business and operational requirements.

• Facilitate engaging classroom and virtual training sessions for new hires and existing employees.

• Develop and maintain training materials, presentations, exercises and assessments.

• Conduct training needs analysis, identify knowledge gaps and define appropriate learning objectives.

• Partner with SMEs, Team Leaders and Operations stakeholders to ensure training content is accurate, relevant and aligned with business needs.

• Monitor training and assessment results, identify performance gaps and recommend improvement actions.

• Gather learner and stakeholder feedback and continuously improve training content and delivery.

• Coordinate training schedules, materials and activities, ensuring delivery within agreed timelines.

• Support onboarding, upskilling, refresher training and other learning initiatives as required.

• Ensure training activities and materials follow Accenture, client and quality standards.

Skills that make your work successful:

• Advanced English & Italian – minimum B2 level

• 2+ years of relevant Training experience, preferably in a Customer Support / Contact Centre environment.

• Strong training, presentation and facilitation skills.

• Excellent written and verbal communication skills in English.

• Strong stakeholder management and collaboration skills.

• Strong customer service mindset and understanding of customer experience.

• Ability to work independently, manage multiple priorities and meet deadlines.

• Experience working in a multicultural corporate environment is an advantage.

Employee Benefits – Be well, work well, live well

Be at your physical best & take advantage of additional financial support:

• Flexible medical & dental subscription plan with Regina Maria;

• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);

• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;

• Discount on Accenture shares through Employee Shares Purchase Plan;

• Referral bonus, depending on the career level of the job opening;

• Life insurance for you and your loved ones.

Follow your purpose:

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;

• Additional private pension plan, starting the second month of employment;

• Flexible working hours depending on project specifics;

• Access to a wide range of training and development opportunities;

• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).

Care for you and your loved ones:

• Psychological and psychotherapy counselling support;

• Premium access to well-being apps (Calm and Wysa);

• Paid maternity or paternity leave;

• Children educational reimbursement;

• Support for adoption & psychological, financial and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.