Clinical Support Specialist

36601 Advocate Christ Medical Center - Behavioral Health Services Clinic: ACH

Full time

Yes

40

Monday-Friday 8:30am-5pm, Onsite

Pay Range:

$20.80 - $31.20

Major Responsibilities:
Clinician support

• Review client registrations for completeness. Check insurance eligibility and benefits as necessary. Add insurance coverage and schedule registration updates in six-month intervals.

• Handle managed care authorizations by performing non-clinical functions including entering and maintaining authorizations in data management software and hard copy charts. Manage OTR requests, copy material, fax, tract receipt and return.

• Perform data entry for group billing.

• Audit batch handling error logs, scheduled/show appointments and intake documentation for designated clinicians. Provides feedback to clinicians and program managers.

• Ensure that all open clinical transactions are cleared by the end of the month.

• Create clinical transactions for treatment plan reviews at time of intake.

• Maintain AR for all patient fees. Provide feedback to designated clinicians.

• Reply to requests for medical records

• Photocopy ADR documentation when requested.

• Pull closed charts as requested. File any other documentation in chart

Schedule:

Monday-Friday 8:30am-5pm, Onsite

Registration of patients at initial appointment:

• Collect insurance and demographic data.

• Explain Center policies regarding fee-setting procedures, confidentiality and patients rights.

• Establish fees using Center policies and guidelines.

• Explain third party billing procedures to patients and obtains necessary documentation to follow through on third party billing procedures

Communication and Greetings:

• Greets and responds to requests from patients who approach the front desk for information, appointments, etc.

• Greets and responds to requests from patients and collateral’s who call on the telephone.

• Schedules appointments for patients.

• Collects fees for services rendered and issues receipts to patients.

• Contacts clinical staff, psychiatrists or managers as needed, or, requested.

Professional Development:

• Attends scheduled staff meetings with supervisor and manager.

• Attends in-service training as scheduled by supervisor or manager.

Education/Experience Required:

• 2 years clerical experience High school diploma or equivalent.

Knowledge, Skills & Abilities Required:

• Basic PC skills Excellent communication skills

Physical Requirements and Working Conditions:
Ability to work evenings and Saturdays. Ability to work under stressful conditions and in difficult situations Lightweight lifting, bending, stooping or sitting in a confined position. Ability to work with a keyboard.



This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.