Customer Service Representative

Customer Service Representative Job Description  

Job Title: Customer Service Representative - CSR
Department: Customer Service 
Reports To: Customer Service Manager 
FLSA Status: Exempt 
Location: The Hub  
Work Arrangement: Hybrid 
Shift / Schedule: 1st shift  
Travel Requirements: Minimal travel as needed 
Employment Type: Full-time 

Role Overview / Purpose and Scope 

The Customer Service Representative supports day-to-day customer service operations by entering orders, responding to customer needs, maintaining accurate customer account information, and building strong customer relationships. This role serves as a key point of contact for customers through phone and email communication and helps resolve issues by troubleshooting concerns, escalating complaints when needed, and identifying timely solutions. 

Key Responsibilities 

• Enter customer orders accurately and timely into company systems. 

• Respond to customer needs through phone calls, emails, and other communication channels. 

• Maintain and update customer account details to ensure information is complete and accurate. 

• Build and maintain strong customer relationships through professional and responsive service. 

• Resolve customer issues by troubleshooting problems, researching concerns, and identifying practical solutions. 

• Escalate customer complaints or complex concerns to the appropriate internal team members when needed. 

• Maintain customer documentation, records, and spreadsheets accurately and consistently. 

• Communicate effectively with internal teams to support customer needs and ensure follow-through. 

Compensation: $55,000 - $65,000  

Benefits: Farmer Focus offers a competitive total rewards package designed to support team members’ health, financial well-being, and professional growth. Available offerings may include weekly payroll, paid time off and sick leave, semi-subsidized medical coverage, dental and vision plan options, a 401(k) plan with company match, education reimbursement opportunities, employee assistance programs (EAP), and internal learning, development, and career growth programs. 

All benefits, programs, and offerings are subject to eligibility requirements, plan terms, and company policies, and may be changed, amended, or discontinued by Farmer Focus at any time. 

Qualifications 

• Strong communication skills with the ability to interact professionally with customers and internal team members. 

• Strong problem-solving skills and the ability to troubleshoot customer concerns effectively. 

• Technical ability and knowledge to learn and use company systems, documentation tools, and spreadsheets. 

• Ability to manage multiple priorities while maintaining accuracy and attention to detail. 

• Customer-focused mindset with a commitment to maintaining positive customer relationships. 

• Organized, dependable, and able to follow through on assigned responsibilities. 

New team members must be able to pass a drug, alcohol and background screening post-offer and prior to the start of their employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of their third day of work.  

Work Environment, Physical Demands, and Travel 

The Customer Service Representative works in an office-based customer service environment and regularly uses phones, email, spreadsheets, and company systems to support customer needs. Minimal travel may be required as needed. 

This position does not have an application deadline. Farmer Focus will recruit until the role is filled.  

Recruiter and Agency Disclaimer 

Unsolicited resumes or candidate profiles submitted by staffing agencies, recruiters, or search firms to any Farmer Focus employee without a current written agreement and an active, role-specific request from the Recruiting team will be considered the property of Farmer Focus. Farmer Focus will not pay a fee for any placement resulting from the receipt of an unsolicited resume or candidate profile. 

All external recruiters and agency partners supporting Farmer Focus searches must comply with applicable federal, state, and local employment laws, including compensation transparency requirements and restrictions on seeking salary history where applicable. 

About Farmer Focus 

Farmer Focus exists to promote and protect generational family farms by shifting farm-level decision-making and chicken ownership back to farmers and empowering them to farm the way they know is best. We are committed to producing 100% organic and humanely raised chicken that is better for people, the planet, and animals. Our culture is grounded in servant leadership and guided by our CARES values: Community, Accountability, Respect, Excellence, and Stewardship. Our top priorities are people, safety, and quality. At Farmer Focus, our vision is to disrupt the status quo by creating bold opportunities for people who demand more and deserve better.  

EOE, including disability/vets