Senior Associate Director of International Enrollment

Position Title:

Senior Associate Director of International Enrollment

Position Type:

Regular

Hiring Range:

$77,600 - $93,170 annual; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:

Annual

A. POSITION PURPOSE

Santa Clara University, a Jesuit and Catholic institution located in the heart of Silicon Valley, seeks a dynamic and collaborative professional for the position of Sr. Associate Director of International Enrollment. The University is committed to enrolling a talented global community of students who contribute to the academic excellence and mission of the institution.

Reporting to the Director of Undergraduate Admission, the Sr. Associate Director serves as a leading recruitment and enrollment ambassador to schools and communities worldwide. This role involves crafting strategic communication plans, utilizing data to drive enrollment priorities, and fostering vital partnerships with students, counselors, community colleges, and national and international organizations to attract and enroll the next generation of global leaders.

The Senior Associate Director will serve as one of the members of the mid-level management team that develops, manages, administers, implements and interprets university and/or department admission policies, processes and procedures.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

International Recruitment and Outreach (35%)

• Develop and cultivate relationships with prospective international first-year and transfer students and families, providing high-quality, student-oriented service from inquiry through enrollment.

• Cultivate relationships with high school officials as well as independent counselors and international student-focused agencies and organizations. Facilitate and/or establish formal agreements with partnering organizations.   

• Travel, both internationally and domestically, to recruit international students and represent Santa Clara University at college fairs and information sessions. 

• Cultivate and maintain strong relationships with high school counselors, agency partners, and government entities worldwide.

• Craft and implement specialized recruitment strategies and marketing materials tailored for international audiences, including printed and digital communications. 

• Act as a front-line representative to share the benefits of a Jesuit education and the university's academic and campus life opportunities.

• Regularly engage with prospective students, families, and partners across multiple time zones, which may require working outside standard business hours, including early mornings, evenings, or weekends during peak recruitment periods. 

• Conduct virtual information sessions, interviews, and counselor/agency meetings to complement in-person recruitment travel, ensuring consistent outreach to markets not covered by scheduled travel. 

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Admission Evaluation and Operations (35%)

• Evaluate international undergraduate applications and credentials; and assess transcripts for admission accuracy and completion.

• Serve as a liaison with the ISS office to support their efforts towards visa processing and ensure proper immigration documents for international students. Collaborate with ISS on communication that will inform students on the enrollment process while fostering engagement and sense of community. 

• Oversee inbound and outbound communications and supporting systems to ensure prompt and accurate correspondence with international students and families. Work alongside additional campus departments participating in onboarding to deliver precise updates and support international students during their arrival at SCU, while considering new practices to support a growing and internationally diverse population.

• Identify and foster new and existing markets for prospective international students using data and trend analysis.

• Serve as Slate-CRM administrator for building and maximizing customer service & events related features to international students. 

• Consult Director of EM Marketing and with the Dean of Undergraduate Admission on key initiatives including planning development, business processes implementations, systems understanding, and implementation follow through. 

• Territory management for assigned region(s). 

• In addition, manage, mentor and evaluate supervised staff and students in effective outreach and application evaluation for international first year and transfer students. 

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Student Engagement and Leadership (20%)

• Lead and supervise admission student interns/ambassadors focused on international engagement by providing ongoing mentorship and establishing clear expectations.

• Support prospective students at every stage of the enrollment process, including application completion, enrollment deposits, and financial aid guidance.

• Assist with new international student orientation and other campus engagement activities.

• Design and participate in on-campus and weekend admission events as required.

• The role will not initially have direct reports, though supervisory responsibilities may be added at a later time. The role will be expected to share coaching, training, and best practices in international enrollment with others across the admissions team. 

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Additional Responsibilities (10%)

• Participate in domestic admission and recruitment as needed, based on a specifically assigned territory. 

• Make higher level management, evaluative and programmatic decisions. 

• Make recommendations to senior leadership for improvements and needs related to marketing, communications, and services support. 

• Recommend intra- and interdepartmental policies, guidelines, processes and procedures to the senior leadership team. 

• Participate in the University community via committees, projects, and events.

• Provide backup support to other members of the Admission team as needed.

• Perform additional duties as assigned.

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C. QUALIFICATIONS

Required Qualifications

• Bachelor’s degree from an accredited institution. 

• Minimum 4-5 years experience in higher education admission with some specific experience working with international student populations. 

• Demonstrated ability to travel internationally and work effectively with people from diverse backgrounds and cultures.

• Knowledge of immigration policies, procedures, and regulations as applicable to international students.

• Virtual and in-person event management experience. 

• Demonstrated exceptional organizational skills and attention to detail. 

• Demonstrated excellent written and verbal communication. 

• Demonstrated ability to strategically manage budgets and maximize limited financial resources.  

• Ability to exercise sound judgment in a fast paced work environment. 

• Self-motivated to perform tasks with minimal supervision. 

• Proficiency with technology platforms and CRM systems (preferably Technolutions Slate).

• Possession of a valid driver’s license with a satisfactory driving record.

Preferred Qualifications

• Master’s degree and admissions related work in a college or university is highly desirable. 

• Ability to speak a second language, with a preference for Spanish, Hindi, and/or Mandarin Chinese.

• Experience working with first-years and transfer student populations in an undergraduate admission environment.

• Familiarity with and support of Jesuit higher education values and mission.

• Strong analytical skills with the ability to translate data into actionable recruitment strategy.

D. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer.

• Frequent standing and walking during recruitment travel and events and campus tours.

• Travel to other buildings on campus.

• May be required to lift and carry boxes of marketing or event materials (up to 40-50 lbs).

• May require traveling with marketing materials to international events. 

E. WORK ENVIRONMENT

• Typical indoor office environment with frequent interruptions during large events.

• Frequent meetings with collaborating staff and volunteers.

• Extensive domestic and international travel in various environments during key portions of the admission cycle.

• Routinely uses standard office equipment such as computers, phones, and scanners.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

 

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.  For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at  https://www.scu.edu/title-ix/. 

 

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

 

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities.  Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at [email protected] or by phone at (408)554-4392. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact [email protected].