- Salary
- $45k – $70k/yr
- Location
- Los Angeles, California
- Workplace
- Remote
- Department
- DN
- Source
- Lever
Description
Job Title:
Customer Service Representative | Travel | Work From Home
About US:
We specialize in creating unforgettable travel experiences with care, attention to detail, and exceptional service. Whether it's a family vacation, honeymoon, cruise, or group retreat, we help our clients plan and book the perfect trip while offering expert guidance and personalized support throughout the entire journey.
Position Overview:
We’re seeking a dependable and enthusiastic Customer Service Representative with a passion for travel and client satisfaction. This work-from-home role focuses on supporting travelers through the planning and booking process by offering timely assistance, tailored travel options, and professional follow-up. If you're service-minded, detail-oriented, and love travel, this role offers a rewarding opportunity with flexible scheduling and performance incentives.
Key Responsibilities:
Assist clients with travel inquiries, booking options, and reservation management
Communicate with clients via email, phone, and messaging tools in a professional and friendly manner
Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities
Manage changes, cancellations, and special requests efficiently and accurately
Maintain updated records of client preferences, bookings, and correspondence
Collaborate with travel advisors and supplier partners to ensure seamless service
Stay informed on travel trends, destination updates, and special promotions
Deliver a client-first experience that builds trust, loyalty, and repeat business
Qualifications:
Experience in customer service or the travel industry is helpful but not required
Strong written and verbal communication skills
Ability to work independently and stay organized in a remote setting
Comfortable using email, booking platforms, and CRM tools (training provided)
Reliable internet access and a personal computer
Must be 18 years or older
Passion for travel and helping others plan their perfect trip
What We Offer:
Fully remote, flexible work-from-home opportunity
Ongoing travel industry training and professional development
Access to exclusive travel tools, resources, and destination information
Incentive-based income opportunities
Travel discounts and perks through our supplier network
Supportive, inclusive team culture and potential for career growth
Work Environment:
This position is fully remote and offers flexibility in scheduling. It's ideal for individuals who are self-motivated, client-focused, and ready to grow within a dynamic and exciting industry.
Skills
Customer Service