Claims Handler

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you looking for a role where you can build a long-term career, learn new skills, and make a real difference to customers when they need support the most?

 

At Gallagher Bassett, we're looking for a Claim Handler to join our growing Property Claims team in Tamworth. Whether you have previous claims experience, supply chain experience, or customer service experience and are looking for your next step, we'll provide the training, support, and development to help you succeed.

 

Working in a friendly and supportive team, you'll manage your own portfolio of property claims, helping customers through the claims process, coordinating repairs, and ensuring each claim progresses smoothly from start to finish.

 

This is a fantastic opportunity to join a business that genuinely invests in its people, with clear career pathways, ongoing training, and fully funded professional qualifications.

 

How you'll make an impact

As a Claim Handler, you'll be the first point of contact for customers, clients, contractors and suppliers, helping to deliver an excellent claims experience.

Your responsibilities will include:

• Managing property claims from first notification through to settlement.
• Speaking with customers and clients via phone and email.
• Accurately recording claim information and updating systems.
• Coordinating repairs and appointments with contractors and customers.
• Keeping all parties updated throughout the claims journey.
• Proactively reviewing claims and taking action to move them forward.
• Working towards team and individual service targets.
• Maintaining accurate records across client and internal systems.
• Supporting colleagues and working collaboratively to achieve team objectives.

 

About you

We're interested in people with the right attitude and willingness to learn. You don't need extensive claims experience to be successful in this role.

You'll ideally have:

• Strong communication skills, both written and verbal.
• A positive and professional approach to customer service.
• Good organisation and time management skills.
• The ability to work independently while being a team player.
• Attention to detail and a proactive mindset.
• Empathy and the ability to build rapport with customers.
• Confidence managing multiple tasks in a fast-paced environment.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)