Client Success Executive

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Client Success Executive
Locations: Milton Keynes (UK), or Pretoria (South Africa), or Warsaw (Poland)
Working Model: Hybrid (3 days per week in the office).

At BSI, we help organizations build trust, improve performance, and achieve sustainable growth. The Client Success Executive plays a critical, client-facing role in driving retention, client satisfaction, and commercial growth across existing accounts within BSI Group.

This is an exciting opportunity for someone who enjoys building strong client relationships, driving customer retention, and identifying opportunities to expand services within existing accounts.

About the Role

As a Client Success Executive, you will serve as a trusted partner to our clients, helping them navigate certification changes, maximize the value of their relationship with BSI, and achieve their business goals. You will focus on strengthening client relationships, driving retention, and identifying opportunities to expand services within existing accounts.

What You'll Be Doing

• Build and maintain strong, trusted relationships with existing clients.

• Proactively engage with clients to understand their needs and deliver exceptional service.

• Lead retention conversations with at-risk clients and present tailored solutions to support long-term partnerships.

• Manage certification changes, including scope extensions and amendments.

• Identify and convert upselling and cross-selling opportunities across BSI's portfolio of products and services.

• Guide clients through change processes, ensuring a seamless and positive experience.

• Manage and maintain a pipeline of opportunities within Salesforce.

• Accurately record client interactions, opportunities, and outcomes.

• Collaborate with internal stakeholders to ensure timely delivery of client requirements.

• Provide client insights and market intelligence to support continuous improvement initiatives.

What We're Looking For

• Experience in a client-facing role within a B2B environment, such as Client Success, Account Management, Customer Service, or Sales.

• Strong relationship-building, communication, and negotiation skills.

• A customer-centric mindset with a passion for delivering outstanding client experiences.

• Commercial awareness and the ability to identify growth opportunities within existing accounts.

• Experience working with CRM systems, preferably Salesforce.

• Excellent organizational and problem-solving skills.

Key Performance Indicators

• Achievement of personal revenue target (upsell, cross-sell, certification changes)

• Client retention rate (%) and reduction in churn

• Pipeline value & conversion rate (%)

• Upsell / cross-sell revenue within existing accounts

• CRM (Salesforce) accuracy & opportunity management

• SLA adherence & time to resolution for client requests

Language Skills

• Fluent English communication skills are essential.

• Additional European language skills are considered a plus.

Desirable Experience

• Prior experience working with SAP.

• Proficiency in Microsoft Office applications.

• Additional European language skills would be advantageous.

What we offer:

Milton Keynes (UK) - The base salary for this position starts from 31,450 GBP gross annually.

Warsaw (Poland) - The base salary for this position starts from 102,000 PLN gross annually.

If you're passionate about client success, relationship management, and helping organizations achieve their goals, we'd love to hear from you.

*Please note: BSI is unable to provide visa sponsorship for this vacancy

📩 Please apply by submitting your CV in English.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.