Job Description Summary

Responsible for supporting and maintaining critical applications and related data processing platforms and services.
Owns and is accountable for application and platform SLA's against operational commitments
Owns application security & compliance ensuring application & data integrity

Job Description

Essential Responsibilities

• Provide dedicated DT support for inspection technology systems at the Wilmington site.

• Support daily operations, sustainment, and troubleshooting of inspection-related applications including CMMs, Wax and Trace, GenSpect, and other connected systems.

• Serve as a primary DT contact for issue resolution, technical support, and operational continuity of inspection technology applications.

• Investigate, diagnose, and resolve application, interface, system, hardware, software, and connectivity issues affecting inspection operations.

• Partner with manufacturing, quality, engineering, and site leadership to prioritize and resolve issues impacting inspection-system performance and availability.

• Coordinate with enterprise DT teams, infrastructure teams, application owners, and vendors to support reliability, upgrades, and issue resolution.

• Support system configuration, upgrades, patches, testing, validation, and deployment for inspection technology applications.

• Monitor system performance, identify recurring issues, and drive improvements that strengthen uptime, usability, and support responsiveness.

• Develop and maintain documentation, support procedures, knowledge articles, and standard work for supported systems.

• Support user access, system setup, troubleshooting, and technical guidance for site users.

• Help strengthen ownership and support models for critical inspection technologies.

• Support continuous improvement efforts that improve operational reliability, quality-system support, and digital performance at the site. Ensure supported systems align with DT standards, cybersecurity requirements, and business needs.

Qualifications / Requirements

• Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience

• Minimum of 3 years of experience in application support, manufacturing systems, operations technology, quality systems support, digital technology, or related technical roles.

• Note: Military experience is equivalent to professional experience

  Eligibility Requirement:

  -Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

• Experience supporting business-critical applications or operational systems in a manufacturing, industrial, or technical environment.

• Demonstrated experience troubleshooting software, hardware, interfaces, system connectivity, and user issues.

• Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Desired Characteristics

• Experience supporting inspection systems, quality applications, manufacturing applications, or other shop-floor technologies.

• Familiarity with CMMs, Wax and Trace, GenSpect, or similar inspection and measurement systems.

• Experience with application operations, sustainment, incident management, and issue resolution.

• Ability to coordinate effectively across DT, engineering, quality, operations, and external vendor teams.

• Strong communication, documentation, and organizational skills.

• Experience with system integrations, interfaces, and connected application environments.

• Ability to work independently while driving accountability and follow-through.

• Customer-focused mindset with strong ownership and urgency.

• Familiarity with manufacturing quality processes, production support models, and continuous improvement principles.

• Experience working in a regulated, complex, or highly integrated digital environment is a plus.

Business Acumen:

• Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics

Leadership:

• Coach and mentor team members.

• Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget

• Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits

• Participate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:

• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

• Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers

• Change oriented –actively generates process improvements; champions and drives change initiatives; confronts

• Ability to work with global teams, act independently and as part of a team

• Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice

• Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate

• Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives

• Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.