Salesforce Technical Manager - DevOps

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Manager, Technical Consulting – DevOps is responsible for leading and growing a high-performing DevOps consulting practice while delivering architectural leadership on strategic Salesforce engagements. This role combines people leadership, practice development, customer advisory, and technical consulting. The Manager is responsible for hiring, mentoring, coaching, and developing DevOps consultants and architects, driving engineering excellence, establishing practice standards, and enabling AI-first software delivery. This is a billable leadership role, where the individual also serves as a DevOps Architect on enterprise customer engagements.

Responsibilities

• Lead, coach, mentor, and manage a team of DevOps Engineers, Consultants, and Technical Architects.

• Drive hiring, onboarding, career development, utilization, succession planning, and performance management.

• Deliver DevOps architecture and consulting on customer engagements

• Define and drive technical standards for DevOps, Platform Engineering, CI/CD, DevSecOps, AI-assisted engineering, and release governance across the practice.

• Establish reusable assets, accelerators, reference architectures, engineering playbooks, and Centers of Excellence.

• Build capability roadmaps and enablement programs covering emerging technologies including AI-assisted development, GitOps, Infrastructure as Code, Kubernetes, and Platform Engineering.

• Partner with Sales, Account Teams, and Delivery leadership on enterprise pre-sales, technical solutioning, RFP/RFI responses, estimations, and Proof of Concepts (PoCs).

• Lead customer workshops on DevOps transformation, engineering operating models, release modernization, and DevOps maturity.

• Champion AI-first engineering by driving adoption of Claude, Gemini, GitHub Copilot, Cursor, and similar AI tools across consulting teams.

• Define engineering KPIs, deployment quality metrics, DevOps maturity measures, and continuous improvement initiatives.

• Ensure successful customer outcomes through technical governance, delivery oversight, risk management, and engineering excellence.

• Foster a collaborative, innovative, and high-performance engineering culture.

Minimum Requirements

• 12–15 years of overall IT experience, including 8+ years in Salesforce DevOps, Platform Engineering, Release Management, or CI/CD.

• 5+ years leading technical consulting or DevOps engineering teams.

• Proven experience building, mentoring, and scaling enterprise DevOps consulting teams.

• Strong Salesforce DevOps expertise including Salesforce DX, Metadata API, Salesforce CLI, source-driven development, release management, and deployment automation.

• Experience with Copado, Azure DevOps, Jenkins, GitHub Actions, GitLab CI, CircleCI, Git, GitHub, GitLab, Bitbucket, and Azure Repos.

• Strong understanding of Platform Engineering, GitOps, DevSecOps, Infrastructure as Code, Docker, Kubernetes, automated testing, security integration, and observability.

• Experience integrating AI-powered engineering tools such as Claude, Gemini, GitHub Copilot, Cursor, or equivalent into engineering workflows.

• Strong consulting, customer engagement, and executive communication skills.

• Demonstrated experience supporting enterprise Salesforce pre-sales and strategic solutioning.

• Bachelor's degree in Computer Science or equivalent.

Preferred Requirements

• Salesforce certifications such as Administrator, Platform Developer, Application Architect, or System Architect.

• Experience with Salesforce Industries (Vlocity), Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and Agentforce.

• Experience establishing DevOps governance frameworks, engineering standards, and Centers of Excellence.

• Cloud certifications (AWS, Azure, Kubernetes, DevOps).

• Strong analytical, coaching, and leadership skills with experience managing global delivery teams and driving continuous improvement.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.