Senior Mechanical Adjuster NESNA Claims

Location(s): Murfreesboro, TN

Job Schedule: Full-time

Education Requirement: Associate’s preferred

Sponsorship: No

Strong Candidate identified

Come Drive Innovation with Us. We are currently looking for a Senior mechanical Adjuster NESNA Claims to join our team in Customer Resource Center, Murfreesboro, TN.  Responsible for authorizing claims that are above the authority of Mechanical Claims Adjusters within Nissan Extended Services North America (NESNA). Resolves complex claims issues within authority guidelines. Available as an Adjuster resource throughout the day for questions and provides knowledge transfer to Mechanical Claims Adjusters. Works cross-functionally to solve issues impacting multiple departments, while obtaining a thorough understanding of NESNA. Contributes to building brand value and achieving enduring profitable growth.

A Day in the Life:   

The responsibilities listed are not intended to be an exhaustive list of all duties for this role. Additional tasks may be assigned, as needed, to support business objectives.

1. Provides dealers with claims pre-approvals and maintains a high claims approval limit.
2. Receives inbound calls and emails from dealers requesting claim approval. Adjudicates claims according to NESNA policies and procedures
3. Reviews and codes suspended claims for payment.
4. Communicate claim disposition & handling decisions via call-outs to dealers when directed
5. Conducts transactions according to NESNA policies and procedures to increase consistency of service to dealers and field personnel and ensure proper use of NESNA funds.
6. Responds to and assists regional personnel with Claims issues related to NESNA.
7. Handles escalated issues/concerns (HOST issues, NNAnet, Dealers & Regions).
8. Responds to urgent internal or customer issues on behalf of Claims Adjuster team when necessary.
9. Mentors Adjusters to achieve their daily commitments, including claims approval decisions, follow-up, dealer call-backs, claims debit calls, documentation requirements. etc.
10. Provides training for new hires and existing agents, along with front-line coaching and feedback.
11. Drives a positive work environment that encourages Adjuster job satisfaction.
12. Able to be tasked with special projects and additional responsibilities assigned by leadership.
13. As necessary, performs other related duties of which the above are representative.

Who We’re Looking for:

Required:

• Job Knowledge and Skill:
  Large breadth/deep depth in knowledge of NESNA programs, policies & procedures. Demonstrates mechanical acumen and strong proficiency of NESNA Adjuster responsibilities. Strong interpersonal, decision-making, negotiation, and conflict resolution skills required; able to mentor and coach.
• Experience:
  Minimum 1 year of experience in NESNA Call Center. 2 years or more previous automotive technical experience at dealership or repair facility preferred.
• Education:
  Associate’s degree preferred. Will consider equivalent experience, related college or technical courses, seminars and in-house classroom training, and Automotive Service Excellence (ASE) Master Technician certification.
• Computer Skills:
  Thorough knowledge of systems used by NESNA Claims Adjudication, along with Microsoft Office Suite and other related PC applications.
• Typing Skills:
  Minimum 35 wpm.
• Ability to perform work onsite at CRC – Murfreesboro, TN.
   

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

                                                                              

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Built for Your Best:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Murfreesboro Tennessee United States of America