Senior Claims Specialist, Property Programs Claims

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

AXIS Capital,
Senior Claims Specialist, Property Programs Claims, North America

About AXIS
This is your opportunity to join AXIS Capital – a leading provider of specialty insurance and global reinsurance. We give people and organizations the confidence to take necessary risks in the pursuit of their goals and ambitions. Our strength is grounded in our people and culture, which encourages collaboration, diversity, and entrepreneurialism.

Life at AXIS
•    Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model
•    Diverse and inclusive environment: We celebrate diversity and strive to create an inclusive environment for all employees
•    Career growth opportunities: We are committed to your professional development and offer various opportunities for advancement of growth
•    Social impact initiatives: We believe in making a difference and support various social and environmental causes

Job Description
AXIS is seeking a Senior Claims Specialist, Property Programs Claims, to join our North America Claims team reporting to the Head of Property Program Claims.  This position requires senior claims management and handling expertise for both the oversight and management of TPA handled claims.  This is primarily a property position, but multi-line experience is a plus. 

This role will handle complex commercial property claims, provide best-in-class service and be responsible for:
•    Handling oversight claim files involving complex and severe loss in various jurisdictions as defined by escalation criteria and claims guidelines.
•    Set accurate claim reserves and make referrals to Head of Property Programs where necessary
•    Prepare coverage positions to be reviewed and approved by Head of Property Programs Claims
•    Work closely with Independent Adjusters, external legal advisors and brokers ensuring a premier claims service to clients is maintained, escalating issues as appropriate 
•    Monitor and investigate claims and develop resolution strategy 
•    Auditing of Third-Party Administrators to ensure reserve adequacy.
•    Ensuring TPA compliance with reportable criteria via regular auditing and stewardship meetings.
•    Claim Performance: Ensure timely and appropriate claim handling, legal and vendor expenses, exposure evaluations, and reserving- including appropriate use of signal reserves as well as the sensitivity projection process, to drive optimal claims resolutions for insureds and Axis.
•    Identify opportunities for and execute on the reduction of ULAE spend, including Monitoring Counsel and Coverage Counsel & identify opportunities the increased use of internal Severity and Coverage resources.
•    Compliance & Quality Assurance – Comply with best practices measured by monthly Quality Assurance and Management Initiated Audit scores as well as the implementation of Management Action Plans for all claims groups in Axis Claims.
•    Advance Specialty Leadership –
o    Develop strong relationships with key brokers, MGA & TPA partners, support Underwriting & Distribution 
o    Support UW w/ Claims Participation at strategically important events/meetings
o    Drive deeper relationships and collaboration with internal partners across sharing large loss updates, trend updates and ensuring all data in claim files is accurate.
o    Collaborate with Underwriting, Distribution, and Senior Claim Management in driving deeper relationships with key strategic distribution partners including targeted “peer to peer” contact at these distribution partners, delivery of a best-in-class claim service to the end user/insured. 
o    Exhibit “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners as well as MIA results. 
•    Close files in a timely and efficient manner to ensure appropriate staffing models and that target operating models are fit for purpose and cost effective. Continue execution of the North America Target Operating Model work to identify areas for improvement grounded in the principles of How We Work and continuous improvement. Maintain a personal closing ratio of at least 100% - or as close as possible- without sacrificing appropriate claim handling and accurate reserves. 
•    Claims Management & Analytics – Enhance utilization of analytics tools (e.g., claims handler score cards and other Power BI reports to improve claims performance.  Participate in and support the Axis-wide data analytics strategy and efforts to build the claims data platform sharing claims expertise and subject matter expertise

REQUIRED EDUCATION/TRAINING and EXPERIENCE:  

•    Bachelor’s degree preferred - JD a plus 
•    In lieu of preferred education, minimum of 5-7 years of adjusting experience, with coverage and litigation management experience
•    Valid licenses by state as required and add states to certifications as needed

KEY SKILLS & ABILITIES:
•    Good interpersonal communication skills
•    Excellent Microsoft Office Skills – Word, Excel, Outlook PowerPoint, OneNote and SharePoint
•    Excellent writing skills
•    Proven success working in a hybrid work environment
•    Working experience of the MGA/TPA relationship
•    Confidence in coverage, evaluation and reserving
•    Solid negotiation and excellent settlement skills
•    General Liability, Construction Defect, Auto and Garagekeepers Coverage knowledge is preferred
 

This posting is for an existing vacancy.