Client Service Associate, Estates Administrator

Purpose of the Role:

The Client Service Associate, Estates Administrator provides specialized estate settlement expertise, guidance, and operational support to the Private Wealth Team and clients navigating complex estate matters. This role manages and coordinates the end-to-end estate settlement process, working closely with executors, beneficiaries, advisors, and external and internal partners to deliver a seamless, client-centered experience during one of the most significant and challenging life events. 

Core Responsibilities:

• Review client holdings in investment accounts and determine requirements to settle estates and death claims. 
• Act as operational liaison with custodians, insurance carriers, and external partners to facilitate estate settlements, resolve complex issues, and ensure consistent execution of estate-related transactions. 
• Communicate with executors and clients directly to facilitate the execution of settlement. 
• Provide support and guidance on estate settlement matters, proactively identifying risks and escalating issues as needed to support SLAs and successful client outcomes. 
• Process beneficiary change requests and POA updates as needed. 
• Work in partnership with the Private Wealth team to provide expertise and create a seamless client experience.  
• Collaborate with the reporting team to provide final statements.  
• Finalize tax receipts issued for settlement.   
• Maintain accurate client and estate records within firm systems and contribute to the ongoing adoption and optimization of case management and workflow tools. 
• Deliver a high level of end-to-end personalized client service.   
• Utilize knowledge and expertise with estate settlement to identify opportunities for improvement to existing processes.  

Required Skills & Qualifications:

• 5+ years of related experience. 
• Undergraduate degree or related financial services designation is an asset.  
• A strong understanding of registered plans in relation to the estate settlement process. 
• Experience processing beneficiary changes and setting up POAs on client accounts.  
• Basic knowledge of common law in relation to estates and wills. 
• STEP CETA course or willingness to enroll. 
• Proficiency with MS Outlook, Excel, Word, PowerPoint and Teams and experience with a CRM database. 
• Familiarity with industry and compliance regulations and ability to monitor and be aware of risk in terms of client confidentiality.  
• You must be legally eligible to work in Canada on a full-time basis.   

Compensation & Benefits Package:

This position comes with a base salary range of $51,000 - $65,000 plus a competitive performance bonus, RRSP contribution and participation in our profit-sharing program. Base salary will be commensurate with experience, skills, and qualifications.

At Nicola Wealth, our people grow our business, delight our clients, and live our values every day. Our comprehensive compensation and benefits package reflects our appreciation for this commitment. Whether it’s participating in our profit sharing and benefit programs on day one, or the opportunity to participate in our share ownership program, our people are able to go beyond a conventional salary and bonus structure. To learn more about our complete package, visit: www.nicolawealth.com/total-rewards.

 

This role is a current vacancy within Nicola Wealth.