Facilities Maintenance Dispatch/Scheduler

Job Appointment: Full-Time
Work Schedule: Monday – Friday, 7 am-3:30 pm. An alternate schedule may be available.
Work Location: 5001 N Columbia Blvd, Portland, OR 97203
Benefits: Please check our benefit tab for an overview of benefits for this position.
Union Representation: AFSCME 189 -- City Wide

To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements. 
  
Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and a cover letter.

• Are you an outgoing, collaborative team player who enjoys helping others and building strong, trusting relationships?
• Are you detail-oriented and energized by bringing organization and structure to a busy Facilities Program by prioritizing, scheduling, and tracking work?
• Do you enjoy using technology and software to streamline workflows, improve efficiency, and keep work organized, on schedule, and moving forward? 

If so, you may be the Facilities Maintenance Dispatch/Scheduler we’re looking for! The City of Portland Bureau of Environmental Services (BES) is seeking a Facilities Maintenance Dispatch/Scheduler to support the Operations and Maintenance Facilities Program. This position serves as a key point of contact for the Facilities Program, coordinating and tracking maintenance activities across the Bureau. The position prioritizes, schedules, and dispatches Facilities Maintenance Technicians and contracted maintenance personnel; processes service requests through the computerized maintenance management system (CMMS), online forms, email, and phone; generates work orders and reports; and coordinates parts, materials, supplies, equipment, and contracted services. The position ensures preventive maintenance schedules are maintained and adjusted as needed, processes invoices for the Facilities team, and programs and monitors building systems. 

Success in this role requires strong organization, attention to detail, and the ability to communicate effectively and build positive working relationships with Facilities staff, bureau employees, contractors, vendors, and other internal and external partners to ensure work is coordinated efficiently and completed on time.

What you’ll get to do: 
You’ll be at the center of the Facilities Program, helping keep people, buildings, and work moving. You’ll coordinate everything from day-to-day service requests to preventive maintenance and contracted services, using technology and strong communication skills to keep work organized, on schedule, and moving forward. 

• Keep the work moving: Prioritize, schedule, and coordinate Facilities Maintenance Technicians and contracted maintenance personnel across the bureau. Dispatch staff, coordinate service calls, and make sure the right people, parts, and materials are where they need to be. 
• Be the hub for service requests: Receive and coordinate work requests through the CMMS, online forms, email, and phone, serving as a key point of contact for employees, contractors, and Facilities staff. 
• Turn requests into results: Create and manage work orders, track progress, and generate reports using CMMS software to provide visibility into the team’s workload and accomplishments.
• Keep preventive maintenance on track: Monitor preventive maintenance schedules, identify upcoming work, and make adjustments within established guidelines to keep critical maintenance from falling behind. 
• Coordinate with our service partners: Schedule and coordinate contracted services such as janitorial, pest control, and other building maintenance services. 
• Support the technology and business side of Facilities: Program and monitor building systems, process invoices and supply orders, and use technology and organized workflows to help the Facilities Program operate efficiently and effectively.

About the Bureau of Environmental Services

This is an exciting time to join the Bureau of Environmental Services (BES).  Together we are re-imagining the work we do to ensure it aligns with Our Values:

• We implement equity in our workplace, business practices, and service delivery.
• We value our customers and partners.
• We carefully manage our watersheds, wastewater and stormwater infrastructure, and financial resources.
• We encourage leadership among our employees in our City and community.
• We support a diverse, collaborative, healthy, and engaged workforce.
• We urge respectful communication and transparency.
• We advance innovative, sustainable, and resilient solutions.

At BES, we value our customers and partners; Portlanders’ sense of connection to their waterways; conscientious stewardship of our watersheds, wastewater and stormwater infrastructure, and financial resources; a diverse, collaborative, healthy, and engaged workforce; leadership among our employees and in our City and community; equity in our workplace, business practices, and service delivery; clear communication and transparency; innovative, sustainable, and resilient solutions. 

BES is seeking talented individuals from diverse racial, ethnic, and socio-economic backgrounds with knowledge, ability, and experience working with a broad range of individuals and communities; and that desire to work collaboratively and creatively to broaden the variety of innovative ways to partner with and serve all Portland communities.

To learn more about the work we do at BES, click on the link: About Environmental Services | Portland.gov

Our BES 10-Year Strategic Plan can be found here: download (portland.gov)

Questions?:
Terrol Johnson
Senior Recruiter
[email protected]Applicants should specifically address and demonstrate in their cover letter and résumé how their education, training, and/or experience meet each of the following minimum qualifications:

1. Ability to communicate clearly, effectively, and professionally, both verbally and in writing, with a diverse range of internal and external customers, contractors, vendors, and partners. 
2. Knowledge of building systems and digital control systems, including their basic operation and monitoring. 
3. Skill in using technology and computerized systems to organize, track, and manage work; develop and maintain workflows, databases, reports, and tracking tools; and improve the efficiency and visibility of work processes. 
4. Ability to exercise independent judgment and initiative, prioritize work, and make sound decisions within established guidelines and procedures. 
5. Skill in maintaining accurate, organized, and up-to-date files, records, work orders, and related documentation. 
6. Knowledge of City procurement procedures, guidelines, rules, and practices. 
7. Knowledge of facilities maintenance terminology, practices, and priorities, along with applicable safety standards, regulations, and compliance requirements. 

Additional Requirements

• A valid state driver's license
  

STEP 1: Apply online between August 31, 2026, and September 14, 2026
 

• Cover letter.
  • Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page to ensure you can provide detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.
• Resume
• Answer to Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• Veteran’s Preference documents (e.g., DD214-Member 4, VA Benefit Letter) must be submitted by the closing date.
• Update: As of March 3, 2025, if you have already submitted veteran documents and qualified for preference, you do not need to resubmit them for future recruitments.
• To update or remove veteran preference for this recruitment or from your profile, contact the recruiter listed in the job announcement.

Application Tips:

• Your cover letter can exceed one page but no more than three, to ensure you can provide detailed information for every qualification. A subject matter expert will evaluate your details to confirm that you meet the minimum requirements.
• Your résumé should support the details described in your cover letter.
• How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying.  It is strongly encouraged to include any transferable experience (paid or unpaid, regardless of how recent) to ensure your offer is reflective of all your relevant experience.
• E-mailed and/or faxed applications will not be accepted.
• Do not attach any additional documents.
• Please note that all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the City's online application process. 

BOLI: Equal Pay for Workers: State of Oregon
Every worker must get equal pay for equal work regardless of gender, race, age, or other protected characteristics.

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, is weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation results. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required before the establishment of the eligible list and/or final selection.

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

• The hiring bureau will review and select candidates to interview.

• A start date will be determined after all conditions of employment have been met.

Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations 

Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes once per month.  If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.