- Salary
- $19 – $29
- Location
- Milwaukee, WI - 3305 S 20th St, United States of America
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Source
- Workday
Description
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Full-Time (40 hours weekly). Monday through Thursday 8:30am-4:45pm, Fridays 7am-4:30pm.
Pay Range:
$19.80 - $29.70To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.
Where You Will Work:
Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
We’re Looking For:
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients.
What You’ll Do:
Schedule: Full-Time (40 hours weekly). Monday through Thursday 8:30am-4:45pm, Fridays 7am-4:30pm.
As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
- Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
About This Location:
3305 S 20th Street-Milwaukee, WI
Working at Aurora Pain Management offers hope and relief for those dealing with chronic or severe pain in a highly integrated, multi-specialty healthcare hub. The facility houses multiple interconnected disciplines under one roof working in partnership with experts in Aurora Physical Therapy, chiropractic care, and family medicine. This proximity enables direct, seamless collaboration to manage complex patient care plan details efficiently. Additionally, the South 20th Street corridor is a critical medical hub serving diverse populations in South Milwaukee. This team delivers restorative care that helps local chronic pain patients regain physical and emotional functionality.
Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Physical Requirements and Working Conditions:
- This position may require travel, therefore, will be exposed to weather and road conditions.
- Operates all equipment necessary to perform the job.
- Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.
- Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
- Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
- Must be able to push/pull up to 50 lbs. with assistance.
- Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.
- Must be able to use hands with fine motor skills for keyboard data entry.
Ready to Take the Next Step:
Apply Now!
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
