Customer Service Employee

You are customer-focused, proactive and able to maintain an overview in a fast-moving logistics environment. You balance customer needs with operational possibilities, take responsibility for your own work and involve the right stakeholders to safeguard service levels. With your structured way of working and improvement mindset, you contribute to reliable customer processes and a strong service experience.

In addition, you bring:

• HBO working and thinking level; an HBO diploma is not required;

• Approximately 1 to 3 years of relevant experience in Customer Service, preferably within logistics, warehousing or a comparable operational environment;

• A customer-oriented background combined with knowledge of logistics administrative processes and systems;

• Strong planning capabilities, including time management, priority setting and the ability to organize your own workload;

• The ability to work independently, communicate clearly and take timely action when risks or deviations arise;

• An improvement mindset and the ability to translate customer needs and operational signals into concrete actions.

At Rhenus Warehousing Solutions, you will join a sustainable, ambitious and fast-growing organisation where ownership, customer satisfaction and continuous improvement are central. As a Customer Service Employee Level B, you will have the opportunity to contribute to stable customer processes, stronger ways of working and a high level of service. We encourage initiative, collaboration and personal development. You will work from “The Tube”, our modern and sustainable building on the A58 in Tilburg.

• A competitive salary and attractive fringe benefits;

• A good pension plan;

• A fast-growing organization with customers in different market segments;

• A personal flex budget that you can use for options such as leave, personal development, company fitness or payment as an allowance;

• Personal guidance and plenty of development and advancement opportunities.